Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Ground Handling Specialist coordinates shore-side services for guests, including airport transfers, port arrangements, transportation, excursions, hotels, and local suppliers. Requirements typically include experience in travel operations, cruise handling, tourism, or logistics; strong organizational and communication skills; supplier coordination experience; and proficiency in English. Knowledge of Philippine destinations, transport networks, and hospitality standards is valuable. The successful candidate is expected to manage schedules accurately, resolve operational issues quickly, monitor service quality, control costs, and maintain positive relationships with guests, ports, tour operators, and internal teams. Flexibility is essential because cruise operations involve changing itineraries, weekends, holidays, and occasional urgent requests.

About Explora Journeys

Explora Journeys is a luxury ocean travel brand created by MSC Group, one of the world’s largest privately owned shipping and cruise companies. The brand focuses on relaxed, contemporary luxury, combining spacious ships, ocean-front suites, refined dining, wellness, and destination-led experiences. Explora Journeys aims to offer a more residential style of cruising, with carefully designed itineraries and highly personalized service. Its operations depend on teams working across shipboard hospitality, guest services, destination management, logistics, sales, and corporate support. A Ground Handling Specialist would contribute to the land-based side of the guest journey by coordinating reliable transfers, excursions, port services, and local partners. Employment terms, benefits, and reporting arrangements vary according to the specific Philippine office, recruitment agency, or regional operation.