Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Travel Concierge – Air & Ground Services Advisor supports guests with flight arrangements, airport transfers, hotels, ground transportation and related travel requests before and during their journey. Requirements typically include previous experience in travel, airline, cruise, hotel or customer-service operations; strong spoken and written English; excellent organization; computer and reservation-system skills; and the ability to work across time zones. Candidates are expected to provide polished, personalized service, resolve problems quickly, manage multiple bookings accurately and communicate confidently with guests, travel partners and internal teams. Flexibility for shifts, weekends and holidays is normally required, together with a calm, professional approach in a fast-paced environment.

About Explora Journeys

Explora Journeys is a luxury ocean travel brand created by MSC Group, one of the world’s largest privately owned shipping and cruise companies. The brand focuses on refined, spacious ships, destination-led itineraries and highly personalized hospitality rather than traditional mass-market cruising. Its guest experience combines luxury accommodation, culinary programs, wellness, entertainment and carefully planned pre- and post-cruise services. The company operates internationally and recruits people across shoreside offices, ships and destination operations. A Travel Concierge – Air & Ground Services Advisor supports this service philosophy by helping guests arrange smooth, well-coordinated journeys from their homes to the ship and back again. Employees are generally expected to demonstrate attention to detail, cultural awareness, discretion, flexibility and a strong commitment to premium customer care.