Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Explora Experience Customer Service Agent (Ambassador) supports guests before and during their journey by answering questions, handling bookings or service requests, resolving concerns, and providing accurate information about Explora Journeys. Candidates should have customer service or hospitality experience, strong spoken and written English, good computer skills, and confidence using reservation or CRM systems. Additional languages and cruise, travel, or contact-center experience are advantageous. The role requires a polished, empathetic, and professional manner, attention to detail, cultural awareness, and the ability to remain calm while managing multiple enquiries. Candidates are expected to represent the brand warmly, meet service standards, work flexible shifts, and deliver personalized assistance to an international clientele.

About Explora Journeys

Explora Journeys is a luxury ocean travel brand created by MSC Group, one of the world’s largest privately owned shipping and travel companies. The brand focuses on relaxed, contemporary luxury rather than traditional formal cruising, combining spacious suites, high-end dining, wellness, entertainment, and carefully designed destinations. Its ships are intended to feel more like elegant hotels at sea, with personalized service and a strong emphasis on privacy, discovery, and meaningful experiences. Explora Journeys serves an international, affluent guest profile and recruits team members who can deliver thoughtful, discreet, and highly responsive hospitality. Customer service ambassadors are an important part of the guest journey, helping travelers receive consistent support from the first enquiry through their time onboard and after returning home.