Customer Care Representative - UAE Nationals Only

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Customer Care Representative is expected to support customers by handling enquiries, tracking shipments, resolving delivery issues and providing accurate information through phone, email or digital channels. Typical requirements include strong communication and customer-service skills, good English, basic computer proficiency and the ability to work accurately in a fast-paced environment. Experience in customer service, logistics or call-centre operations is advantageous. The successful candidate should remain professional under pressure, demonstrate problem-solving ability, follow company procedures and maintain a customer-focused approach. For the UAE Nationals Only position, Emirati nationality and eligibility to work in the UAE would be essential.

About the employer

Federal Express Corporation, commonly known as FedEx, is a global transportation, logistics and delivery company operating an extensive express parcel and freight network. It provides time-definite delivery, international shipping, customs support, supply-chain services and e-commerce solutions for businesses and individuals. FedEx connects markets across more than 200 countries and territories through aircraft, road transportation, sorting hubs and local customer-service teams. The company is recognised for its technology-driven tracking systems, international reach and focus on reliable delivery. In the AMEA region, FedEx serves customers across Asia, the Middle East and Africa, supporting importers, exporters and businesses of different sizes. Customer care employees are important to the organisation because they help customers navigate shipments, resolve service issues and maintain confidence in the delivery process.