AEP014: AOG Desk Front Officer

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The AOG Desk Front Officer supports urgent aircraft-on-ground logistics, coordinating time-critical shipments, transport arrangements, documentation and communication with customers, stations and operational teams. Candidates are expected to have experience in freight, aviation, logistics, customer service or a similar coordination role, along with strong computer skills and accurate administrative ability. Clear English communication, sound judgment, attention to detail and the capacity to remain calm under pressure are important. The role may involve rotating shifts, weekends, public holidays and rapid responses to changing operational priorities. Knowledge of aviation freight, customs procedures or AOG operations would be advantageous. The successful candidate should be reliable, service-focused and comfortable working collaboratively in a fast-paced environment.

About the employer

FedEx Logistics AMEA operates within the wider FedEx group, a global transportation and logistics organisation providing express delivery, freight forwarding, customs brokerage, supply-chain and trade services. FedEx connects businesses and consumers across international markets through air, road and logistics networks supported by technology and operational expertise. In the Asia, Middle East and Africa region, its teams manage time-sensitive shipments, international documentation, customs requirements and specialised logistics solutions. FedEx places strong emphasis on safety, reliability, customer service and teamwork. An AOG desk supports the aviation and freight network by helping move urgent aircraft parts and other critical shipments quickly and accurately. Employees typically work in structured, service-oriented environments where communication, compliance and responsiveness are essential.