Reservations Executive

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Reservations Executive manages room bookings, amendments, cancellations and guest enquiries through telephone, email and reservation systems. The role requires strong communication and organisational skills, attention to detail, confidence using hotel systems and a good understanding of room types, rates, promotions and availability. Previous hotel reservations, front office or customer-service experience is preferred, along with proficiency in English; additional languages are advantageous. The successful candidate is expected to respond promptly and accurately, maximise room revenue, follow company standards, coordinate with Front Office and Sales, maintain accurate records and provide warm, professional service. Flexibility for shifts, weekends and public holidays is normally required.

About the employer

Pullman Singapore Hill Street is an upscale Accor hotel located near Singapore’s civic and cultural district, close to landmarks such as Fort Canning, the National Gallery and the Singapore River. The property combines contemporary design with business and leisure facilities, including guest rooms, meeting spaces, dining venues and wellness amenities. It operates under Pullman Hotels & Resorts, Accor’s internationally recognised premium brand created for modern business and leisure travellers. Accor is a global hospitality group with a broad portfolio spanning economy to luxury brands and hotels across many countries. Employees typically work in a multicultural environment with structured service standards, training opportunities and access to the wider Accor network. The hotel serves corporate guests, tourists, groups and events, making reservations an important link between customer enquiries, room sales and the overall guest experience.

Working in Singapore

Singapore is a compact, highly connected city-state with opportunities in hospitality, finance, technology, healthcare, retail and logistics. Hotel jobs are concentrated around Marina Bay, Orchard, the Central Business District, Sentosa and airport areas. The culture is multicultural and generally orderly, with English widely used alongside Mandarin, Malay and Tamil. Public transport is excellent, though rent can be high, especially in central neighbourhoods. Lifestyle options include hawker food, shopping, museums, parks, nightlife and easy regional travel. Foreign employees normally need an employer-sponsored work pass. Hospitality professionals may be considered for an S Pass or, depending on qualifications and salary, an Employment Pass; approval depends on current government criteria, quotas and salary thresholds. Employers often assist with the application, but candidates should confirm eligibility before relocating. Budget carefully for accommodation, deposits, transport and healthcare, and check working-hour and benefits details in the employment contract.