Duty Manager (Front Office)

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Duty Manager (Front Office) oversees daily front-office operations and ensures smooth, welcoming service for guests. Requirements typically include a diploma or degree in hospitality, several years of front-office experience, and previous supervisory or duty-management responsibility in a luxury hotel. Strong knowledge of reservations, check-in and check-out procedures, guest recovery, and hotel systems is expected. The candidate should communicate confidently in English, remain calm under pressure, and demonstrate sound judgment when handling complaints or emergencies. The role also requires leadership, teamwork, attention to detail, professional presentation, and flexibility to work rotating shifts, weekends, and public holidays.

About the employer

Shangri-La is a leading luxury hospitality group founded in Asia and known for warm, attentive service and high-quality guest experiences. The group operates hotels, resorts, and related hospitality businesses across Asia, the Middle East, Europe, North America, and other international markets. Shangri-La Singapore is a landmark luxury hotel set among extensive tropical gardens, offering accommodation, dining, wellness, and event facilities. The property serves leisure travellers, business guests, families, and high-profile events, with a strong focus on personalised service and operational standards. Employees can expect a multicultural working environment, structured hotel procedures, opportunities for training, and exposure to international hospitality practices. The company places emphasis on guest satisfaction, teamwork, professionalism, and developing colleagues for long-term careers within the group.

Working in Singapore

Singapore is a compact, highly developed island city-state with strong opportunities in hospitality, tourism, food and beverage, retail, finance, technology, and healthcare. Hotel employees work in a multicultural environment where punctuality, service quality, courtesy, and clear communication are highly valued. The lifestyle is convenient and safe, with efficient public transport, diverse food, modern shopping areas, parks, and a lively international community. Accommodation can be costly, especially near central districts, so many workers share apartments or live farther from work. Foreign employees generally need an employer-sponsored work pass, such as an Employment Pass, S Pass, or Work Permit, depending on qualifications, salary, and occupation. The employer normally handles the application, while approval is subject to Singapore government requirements. Candidates should confirm housing, medical coverage, working hours, and pass eligibility before relocating.