Waiter / Waitress (Lobby Lounge)

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Waiter/Waitress serves guests in Shangri-La Singapore’s Lobby Lounge, taking orders, presenting food and beverages, processing payments, and maintaining a welcoming, polished service environment. Candidates are generally expected to have hospitality or restaurant experience, good knowledge of service standards, and confidence communicating in English. A friendly personality, professional grooming, attention to detail, and the ability to work efficiently during busy periods are important. The role may involve shift work, weekends, public holidays, and standing for extended periods. Candidates should be comfortable recommending menu items, handling guest requests, coordinating with the kitchen and bar, and following hygiene, safety, and company procedures.

About the employer

Shangri-La Group is a major luxury hospitality company founded in Hong Kong, with hotels, resorts, and related businesses across Asia, the Middle East, Europe, North America, and other international markets. Its properties are known for personalized service, refined accommodation, extensive dining facilities, and strong emphasis on guest comfort. Shangri-La Singapore is a well-established luxury hotel located near Orchard Road and set within landscaped grounds. It offers accommodation, restaurants and bars, event facilities, wellness services, and business amenities. Employees typically work in a multicultural environment and are trained to deliver the group’s service standards. Hospitality roles may include benefits such as staff meals, uniforms, training, medical coverage, annual leave, and preferential rates at participating Shangri-La properties, although exact benefits depend on the employment contract.

Working in Singapore

Singapore is a modern city-state and island known for safety, excellent public transport, clean neighborhoods, and a highly international population. Hospitality, food and beverage, tourism, retail, finance, technology, healthcare, and logistics provide regular employment opportunities. English is widely used at work, while Mandarin, Malay, and Tamil are also official languages. Life is convenient but relatively expensive, especially accommodation. Popular areas include Orchard Road, Marina Bay, Sentosa, Little India, and Kampong Glam, with diverse food and cultural experiences throughout the city. Foreign workers normally need an employer-sponsored work pass; service positions may use an S Pass or Work Permit, subject to Singapore’s eligibility rules, salary thresholds, quotas, and levies. Applicants should secure a formal offer before relocating, check pass approval, and budget for housing, transport, healthcare, and daily expenses. Singapore’s warm, humid climate and occasional heavy rain require lightweight clothing and practical planning.