Director of Rooms

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Director of Rooms leads the hotel’s rooms division, including Front Office, Housekeeping, Guest Services and related operations. The role typically requires extensive experience in luxury or international hotel management, strong knowledge of rooms operations, budgeting, revenue performance and guest-service standards, as well as excellent leadership and communication skills. The successful candidate is expected to develop high-performing teams, maintain Shangri-La service standards, improve guest satisfaction, manage departmental costs and collaborate closely with other hotel departments. A degree or diploma in hotel management or a related discipline, strong operational experience and the ability to work flexibly in a demanding, multicultural environment are generally expected.

About the employer

Shangri-La Group is a Singapore-founded luxury hospitality company operating hotels, resorts and related properties across Asia, the Middle East, Europe, North America and other international markets. Established in 1971, the group is recognised for its Asian-inspired hospitality, personalised service and distinctive Shangri-La brand. Its portfolio includes luxury city hotels, resorts, serviced apartments and lifestyle properties, supported by brands such as Shangri-La, Kerry Hotels, JEN by Shangri-La and Traders. The company places strong emphasis on guest experience, colleague development, cultural awareness and responsible business practices. Shangri-La Hotel Singapore is one of the group’s flagship properties, offering extensive accommodation, dining, meetings, leisure and wellness facilities. Employment with the group generally involves working in a diverse, service-focused environment with opportunities for international exposure and career progression.

Working in Singapore

Singapore is a compact, highly developed island city and a major hub for tourism, finance, aviation and international business. Hospitality professionals can find opportunities in luxury hotels, resorts, restaurants, events, cruises and corporate travel, although competition is strong and employers usually expect recognised qualifications and relevant experience. The culture is multicultural, orderly and generally welcoming, with English widely used at work. Lifestyle advantages include excellent public transport, personal safety, international dining, modern healthcare and easy regional travel. Accommodation and everyday expenses, particularly rent, can be high. Foreign employees normally require employer-sponsored permission such as an Employment Pass, S Pass or Work Permit, depending on qualifications, salary and occupation; approval is handled through Singapore’s Ministry of Manpower. Candidates should secure a formal offer before relocating, check pass eligibility and budget carefully for housing, insurance, deposits and initial living costs.