Intern, Service Delivery / Service Delivery Coordinator

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

This role supports SATS service delivery activities in Singapore, helping coordinate day-to-day operations, monitor service standards, prepare reports, and liaise with internal teams, customers, and operational partners. Candidates are generally expected to be pursuing or recently completing a diploma or degree in business, logistics, aviation, hospitality, or a related discipline. Good organisation, communication, teamwork, attention to detail, and basic Microsoft Office skills are important. The candidate should be willing to learn in a fast-paced airport environment, handle multiple priorities, follow operating procedures, and support continuous improvement. Depending on operational requirements, the role may involve shift work, coordination with frontline teams, and occasional work in restricted airport areas.

About the employer

SATS Ltd is a Singapore-based provider of food solutions and gateway services, with operations across airports, airlines, hospitality, institutions, and supply chains. The company provides services such as airline catering, food manufacturing, cargo handling, baggage and passenger services, aviation logistics, and airport ground handling. SATS serves airlines and other customers through a broad international network, supported by frontline employees, operational specialists, food professionals, and corporate teams. Its Singapore operations are closely connected with Changi Airport and play an important role in supporting passenger travel and air cargo movement. The company places emphasis on safety, service quality, operational reliability, innovation, teamwork, and developing employees in a multicultural working environment.

Working in Singapore

Singapore is a compact, highly connected island with strong opportunities in aviation, logistics, hospitality, technology, finance, healthcare, and advanced manufacturing. English is widely used at work, while Mandarin, Malay, and Tamil are also official languages. The culture is multicultural, practical, and generally punctual, with a strong focus on service standards and workplace efficiency. Public transport is excellent, and most areas are accessible by MRT and bus. Housing can be expensive, particularly near central districts, although shared accommodation and suburban locations are more affordable. Singapore has a tropical climate, reliable public services, diverse food, shopping, parks, and coastal attractions. Foreign interns and employees must obtain the appropriate work pass before starting work. Employers usually guide candidates through the process; eligibility depends on nationality, qualifications, salary, and employment type.