Customer Contact Centre Advisor

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Customer Contact Centre Advisor supports DHL customers by handling enquiries through phone, email and digital channels, tracking shipments, resolving service issues and providing accurate delivery information. The role generally requires customer service or contact-centre experience, strong spoken and written English, basic computer skills and the ability to work with CRM and shipment-tracking systems. Knowledge of logistics or express delivery is advantageous. DHL expects candidates to be professional, patient, solutions-focused and able to manage multiple cases accurately in a fast-paced environment. Flexibility for rotating shifts, weekends or public holidays may be required, together with a strong commitment to service quality and performance targets.

About the employer

DHL is a global logistics and supply-chain company operating in more than 220 countries and territories. It provides express parcel delivery, freight transportation, contract logistics, warehousing, e-commerce fulfilment and supply-chain management services. DHL is part of DHL Group and serves businesses ranging from small enterprises to large multinational organisations. Its Singapore operations support international trade through air express, forwarding, fulfilment and customer-service networks. The company is recognised for its extensive transport infrastructure, technology-enabled shipment visibility and international career opportunities. Employees typically work in service-driven, multicultural teams where reliability, compliance, operational efficiency and customer satisfaction are important. Depending on the business unit, DHL roles may offer structured training, performance incentives, shift allowances and opportunities to progress within logistics and customer operations.

Working in Singapore

Singapore offers strong opportunities in logistics, aviation, e-commerce, finance, technology, healthcare and regional customer-service operations. As a major Asian transport hub, it is particularly suitable for people with freight, supply-chain, contact-centre and multilingual skills. The culture is multicultural, orderly and generally business-focused, with English widely used at work alongside Mandarin, Malay and Tamil. Lifestyle is convenient, safe and highly connected, with excellent public transport, diverse food, shopping and green spaces, although housing and daily expenses can be high. Foreign workers normally need an employer-sponsored work pass, such as an Employment Pass, S Pass or Work Permit; eligibility depends on salary, qualifications and sector rules. Before relocating, arrange a valid job offer, pass approval, accommodation and health insurance. Renting outside the central districts and using public transport can reduce costs. Singapore's tropical climate is hot and humid year-round, with frequent rain.