Front Office GSA

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Front Office GSA welcomes guests, completes check-in and check-out, manages reservations and room assignments, handles payments, answers questions, and coordinates requests with housekeeping and other departments. Candidates should have strong communication and customer-service skills, a professional and friendly manner, basic computer and cash-handling ability, and good attention to detail. Previous hotel or front-office experience is preferred, although training may be provided for suitable applicants. The role requires flexibility to work rotating shifts, weekends and public holidays, remain calm under pressure, and consistently represent Marriott’s service standards. Knowledge of English and familiarity with hotel systems are advantageous.

About the employer

Fiji Marriott Resort Momi Bay is a luxury beachfront resort operated under the Marriott International brand and located on Fiji’s main island, Viti Levu. The resort offers guest rooms and overwater bures, restaurants and bars, swimming pools, spa facilities, meeting spaces, and recreational activities. As part of Marriott International, it follows established global standards for hospitality, guest service, training, and professional conduct. The resort serves international leisure travellers, families, groups, and business or event guests. Employees work in a multicultural environment and may receive benefits such as meals, uniforms, training, staff accommodation or transport arrangements, subject to the position and current company policy. The resort is situated near Nadi and the international airport, making it a prominent employer in Fiji’s tourism industry.

Working in Fiji

Fiji offers employment opportunities mainly in tourism and hospitality, including hotels, resorts, restaurants, dive operations, transport, events, and retail. Viti Levu, especially Nadi, Denarau, Lautoka, Suva, and Momi Bay, has the largest job market. Fijian culture values warmth, respect, community, family, and the traditional concept of hospitality known as veivakaturagataki. Life is generally relaxed, with access to beaches, markets, water activities, and outdoor recreation, although imported goods and accommodation can be expensive. Foreign nationals normally need an approved employment permit before starting work; the employer usually supports the application, and requirements can include a contract, passport, qualifications, medical checks, and police clearance. Before relocating, confirm salary, accommodation, transport, meals, insurance, permit responsibilities, and contract terms. Nadi is convenient for international travel, while Suva offers a larger urban environment and government services.