Manager, GenAI L3 Support Engineer, Group Technology & Ops

Role summary

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The Manager, GenAI L3 Support Engineer will provide advanced production support for generative-AI platforms and applications within UOB’s Group Technology and Operations function. Responsibilities typically include diagnosing complex incidents, conducting root-cause analysis, managing service restoration, improving system reliability, supporting deployments, monitoring performance, and working with engineering, infrastructure, cybersecurity, and business teams. Candidates are expected to have strong experience in application or platform support, cloud technologies, APIs, databases, observability tools, and incident-management practices. Knowledge of generative AI, large language models, prompt services, automation, and ITIL processes is valuable. The role also requires clear communication, sound judgement during high-severity incidents, stakeholder-management skills, and willingness to participate in an operational support roster.

About the employer

United Overseas Bank (UOB) is a major Singapore-headquartered bank with operations across Southeast Asia and financial centres including China, Hong Kong, Japan, the United Kingdom, and the United States. Founded in 1935, it provides personal and commercial banking, wealth management, investment banking, transaction banking, and treasury services. UOB serves individuals, businesses, institutions, and multinational clients through branches, digital channels, and specialist teams. The bank has been investing in technology, data, cybersecurity, automation, and artificial intelligence to improve customer experiences and strengthen operational resilience. Its Group Technology and Operations division supports the platforms, systems, processes, and infrastructure used across the bank. Employees typically work in a regulated, collaborative environment where reliability, risk awareness, customer protection, and continuous improvement are important.

Working in Singapore

Singapore is a compact, highly connected island city-state with strong opportunities in banking, technology, cybersecurity, data, healthcare, logistics, and professional services. Its financial district and technology sector attract international employers, including banks such as UOB. The culture is multicultural, orderly, and generally fast-paced, with English widely used at work. Lifestyle options range from efficient public transport, hawker centres, shopping malls, and coastal parks to an active arts and nightlife scene. Housing is convenient but expensive, especially in central areas; many newcomers choose apartments near MRT stations or shared accommodation. Employment Pass eligibility depends on salary, qualifications, experience, and employer sponsorship, while dependants may qualify for related passes. New arrivals should arrange a work pass, local bank account, phone service, health insurance, and suitable housing. Singapore’s tropical climate is hot and humid year-round, with frequent rain.