Senior Officer, Cards Payment, Card Operations Processing Center

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Senior Officer supports daily card-payment processing within UOB’s Card Operations Processing Center. Responsibilities typically include authorising and processing card transactions, handling exceptions and disputes, completing reconciliations, monitoring settlement activities, investigating errors, and maintaining accurate operational records. Candidates should have a diploma or degree, preferably in banking, finance, business, or a related discipline, along with experience in card operations, payment processing, banking operations, or transaction services. Attention to detail, numerical accuracy, risk awareness, and the ability to meet deadlines are essential. The role also expects good communication, teamwork, customer-service awareness, and confidence using banking systems and Microsoft Office. Flexibility to support operational schedules and a willingness to follow strict controls and procedures are advantageous.

About the employer

United Overseas Bank (UOB) is a major Southeast Asian bank headquartered in Singapore. Founded in 1935, it provides personal and commercial banking, wealth management, investment banking, treasury, and transaction services to customers across Singapore, Malaysia, Indonesia, Thailand, China, and other key markets. UOB serves individuals, small and medium-sized enterprises, large corporations, and institutional clients through branches, digital platforms, and specialist banking teams. Its operations include payments, cards, lending, deposits, trade finance, risk management, and capital markets. The bank is known for its strong regional network and focus on long-term customer relationships. As a large financial institution, UOB offers career opportunities in banking operations, technology, compliance, finance, customer service, product management, and relationship management. Employees typically work in a structured, regulated environment where accuracy, collaboration, service quality, and professional development are highly valued.

Working in Singapore

Singapore is a compact, highly connected island city-state and a major regional hub for banking, technology, logistics, healthcare, education, and professional services. Job opportunities are especially strong in financial services, fintech, cybersecurity, data, compliance, and corporate operations. The culture is multicultural and generally orderly, with English widely used in workplaces and daily life; Mandarin, Malay, and Tamil are also official languages. Lifestyle is convenient and urban, offering excellent public transport, diverse food, shopping, green spaces, and easy regional travel. Housing and childcare can be expensive, while public transport is affordable and reliable. Foreign professionals generally need an employer-sponsored pass, such as an Employment Pass or S Pass, subject to salary, qualifications, and government approval. Relocating usually involves securing employment first, arranging accommodation, obtaining insurance, and budgeting for deposits and living costs. Singapore’s tropical climate is warm and humid year-round, with frequent rain.