VP2 FBA Customer Digital Channels (Banking, Services and Wealth), GRCTO

Role summary

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This senior role leads customer digital channel strategy and delivery across UOB’s banking, services and wealth businesses. Requirements typically include a degree in technology, business or a related discipline, substantial experience in digital banking, product management, customer experience or technology transformation, and a strong understanding of financial services. The candidate should be comfortable managing regional stakeholders, translating customer needs into digital solutions, overseeing delivery roadmaps and using data to improve engagement and service quality. UOB will likely expect strong leadership, commercial awareness, communication skills, sound governance and the ability to work across business, technology, risk and operations teams.

About the employer

United Overseas Bank (UOB) is a major Singapore-headquartered bank with operations across Singapore, Malaysia, Indonesia, Thailand, Vietnam, China and other international markets. Founded in 1935, it provides consumer, commercial and corporate banking, wealth management, investment banking and digital financial services. UOB serves individuals, businesses, institutions and high-net-worth clients through branches, relationship managers and digital platforms. The bank has invested significantly in digital transformation, data capabilities and integrated customer experiences across banking and wealth services. Its culture places emphasis on long-term relationships, responsible growth, risk discipline and regional connectivity. As one of Singapore’s largest banks, UOB offers career opportunities in technology, digital product development, finance, risk, operations, sales and customer-facing roles. Senior positions commonly involve regional collaboration and responsibility for large-scale transformation programmes.

Working in Singapore

Singapore is a compact, highly connected island city with strong opportunities in banking, fintech, technology, wealth management, consulting, logistics and regional headquarters functions. English is the main business language, and the workplace is generally professional, multicultural and fast-paced, with influences from Chinese, Malay, Indian and international communities. The lifestyle is convenient, safe and urban, offering excellent public transport, diverse food, shopping, parks and nearby regional travel. Housing can be expensive, particularly in central areas, while public transport is comparatively affordable. Foreign professionals usually need an Employment Pass, typically sponsored by the employer and subject to salary, qualifications and government assessment criteria. Dependants may qualify for related passes depending on the main pass and income. Relocating employees should arrange housing, healthcare coverage, banking access and tax advice before arrival. Singapore’s warm, humid climate and high cost of living are important practical considerations.