VP, Private Banking L2 Production Support Lead, Group Infrastructure & Platform Services

Role summary

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This role leads Level 2 production support for UOB’s private banking technology platforms, ensuring systems remain stable, secure and available for business users and clients. Requirements typically include a degree in information technology, computer science or a related discipline, together with substantial experience in application support, incident management, troubleshooting and banking technology. Experience supporting private banking, wealth management or other financial systems is highly desirable. The successful candidate is expected to manage major incidents, coordinate with infrastructure, development and vendor teams, perform root-cause analysis, improve operational processes and participate in an on-call support model. Strong communication, stakeholder management, documentation, problem-solving and knowledge of IT service management practices are essential.

About the employer

United Overseas Bank (UOB) is a major Singapore-headquartered banking group with operations across Southeast Asia and other international markets. Established in 1935, it provides personal and business banking, wealth management, commercial banking, corporate banking, investment banking and related financial services. UOB serves individuals, small and medium-sized enterprises, large corporations and institutional clients through branches, digital channels and specialist teams. The bank has continued investing in digital platforms, cybersecurity, data capabilities and technology infrastructure to support customers and employees. Its private banking business serves affluent and high-net-worth clients with tailored investment, financing and wealth-planning solutions. UOB is also known for its regional footprint, particularly in Singapore, Malaysia, Thailand, Indonesia and Vietnam, making technology and operational roles important to maintaining consistent service quality across a complex banking environment.

Working in Singapore

Singapore offers strong opportunities in banking, fintech, technology, cybersecurity, wealth management, consulting and regional corporate services. Its culture is multicultural, efficient and generally business-oriented, with English widely used at work. The lifestyle combines excellent public transport, modern housing, international schools, diverse food and convenient access to parks, beaches and nearby Asian destinations. Living costs, especially rent, are high, so compensation and housing arrangements should be assessed carefully. Foreign professionals normally need an Employment Pass, sponsored by an employer and subject to salary and eligibility requirements; senior roles may qualify for enhanced work-pass routes depending on current rules. Relocating is relatively straightforward, with dependable healthcare, infrastructure and public services, although work permits, accommodation and school places require planning. Singapore’s tropical climate is hot and humid year-round, with frequent rain. Job seekers should verify pass requirements, benefits, bonuses and relocation support directly with the employer.