AM/MGR, Analyst, Collections Analytics & Strategy

Role summary

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The role supports collections performance through data analysis, strategy development, portfolio monitoring and reporting. Candidates are generally expected to hold a degree in finance, business, economics, statistics, mathematics, computer science or a related discipline, with experience in collections, credit risk, customer analytics or banking operations. Strong SQL, Excel and data-visualisation skills are valuable, while knowledge of SAS, Python or similar analytical tools is advantageous. The successful candidate should be comfortable working with large datasets, identifying delinquency trends, developing customer segmentation and recommending collection strategies. The role also requires strong communication, stakeholder-management and problem-solving skills, with the ability to turn analytical findings into practical actions that improve recovery rates, customer outcomes and portfolio risk management.

About the employer

OCBC Bank is one of Southeast Asia’s largest financial institutions and Singapore’s longest-established bank. Headquartered in Singapore, it provides personal and business banking, wealth management, insurance, investment banking, treasury and global markets services. The bank operates across Singapore, Malaysia, Indonesia, Greater China and other international markets, serving consumers, small businesses, large corporations and institutional clients. OCBC is known for its strong regional network, broad financial-services offering and continuing investment in digital banking, data, technology and customer experience. Employees typically work in a structured banking environment with opportunities to support regional projects and collaborate across business, risk, operations and technology teams. As a major employer in Singapore, OCBC offers career paths in analytics, finance, risk, technology, relationship management and other banking disciplines, together with benefits and professional-development opportunities that vary by role and employment level.