Duty Manager

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Duty Manager supports the daily operation of Pullman Singapore Hill Street, ensuring smooth guest services across the hotel and acting as the manager on duty when required. Candidates should have relevant hotel operations or front-office experience, strong communication and problem-solving skills, and the ability to lead colleagues in a fast-paced, multicultural environment. The role requires professional guest handling, complaint resolution, coordination with operational departments, attention to safety and service standards, and sound decision-making during emergencies. Flexibility to work rotating shifts, weekends and public holidays is expected. A hospitality qualification and experience in a supervisory or management position would be advantageous.

About the employer

Pullman Singapore Hill Street is an upscale Accor hotel located in the Civic District, close to Singapore's cultural landmarks, business areas and major transport links. Pullman is Accor's internationally recognised premium brand, designed for travellers who combine business, leisure and creativity. The hotel offers contemporary accommodation, food and beverage venues, meeting facilities and service experiences for both international visitors and local guests. As part of Accor, employees can access a global hospitality network, structured training, career development opportunities and staff benefits that may include preferential hotel stays. The property places emphasis on energetic, modern service, teamwork and creating memorable guest experiences. Its central location and business-oriented clientele make operational coordination, guest engagement and high service standards important elements of the Duty Manager position.