Customer Service Executive, Contact Centre, Global Consumer Financial Services

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Customer Service Executive supports OCBC customers through phone and digital contact channels, handling enquiries about accounts, cards, payments, digital banking and other consumer financial services. The role requires strong spoken and written English, customer-service experience, basic banking or financial knowledge, accurate data entry and confidence using computer systems. Candidates should communicate clearly, listen patiently, investigate issues, protect customer confidentiality and follow service, compliance and operational procedures. The position may involve shift work, including weekends and public holidays, to support extended contact-centre hours. OCBC expects employees to meet service-quality targets, resolve requests efficiently, identify potential risks or fraud and provide a professional customer experience.

About the employer

OCBC Bank is one of Southeast Asia’s largest financial institutions and Singapore’s longest-established bank. Founded in 1932, it provides personal and business banking, wealth management, insurance, investment and digital financial services. The group serves customers across Singapore, Malaysia, Indonesia, Greater China and other international markets through branches, digital channels and specialist teams. OCBC is known for its strong regional presence, broad consumer and commercial banking franchise, and continued investment in technology and digital banking. Its Singapore operations employ professionals in customer service, operations, risk, technology, relationship management and financial services. Employees typically work in a structured, regulated environment where customer trust, responsible banking, collaboration and service quality are important. Benefits and compensation may vary according to experience, shift arrangements, employment terms and the specific business unit.