Guest Experience Executive

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Guest Experience Executive supports an exceptional stay by welcoming guests, handling requests, resolving concerns, coordinating with hotel departments, and maintaining accurate guest information. Candidates should have hospitality or customer-service experience, strong communication and interpersonal skills, a professional presentation, and confidence using hotel systems. Fluency in English is essential; additional languages and experience with international guests are advantageous. The role requires flexibility to work shifts, weekends, and public holidays, along with a proactive, service-focused attitude. The successful candidate is expected to anticipate guest needs, personalise interactions, protect guest privacy, and represent Pullman’s energetic and professional brand standards.

About the employer

Pullman Singapore Orchard is part of Accor, a major international hospitality group operating hotels, resorts, and lifestyle properties across many countries. Pullman is Accor’s upscale brand, designed for modern travellers who combine business, leisure, social experiences, and wellness. The hotel is located in Singapore’s Orchard Road area, a prominent destination for shopping, dining, entertainment, and business travel. Its team typically serves a diverse international clientele and focuses on efficient, personalised, and contemporary hospitality. Employees may benefit from a multicultural workplace, structured training, internal mobility, and access to Accor’s global employee programmes, subject to local policy and eligibility. The property’s guest-facing roles require professionalism, cultural awareness, teamwork, and the ability to deliver consistently high service in a busy urban hotel environment.