The Key Account Manager is responsible for managing DHL’s strategic customer relationships, protecting and expanding existing business, and delivering strong customer satisfaction. Requirements typically include a degree or equivalent experience, several years in key account management, logistics, freight forwarding, or B2B sales, and a proven record of meeting commercial targets. The candidate should understand supply-chain solutions, be confident presenting to senior stakeholders, and communicate effectively in English. Expectations include developing account plans, identifying growth opportunities, coordinating internal teams, negotiating commercial terms, resolving service issues, monitoring performance, and maintaining accurate customer and sales information. Strong relationship-building, analytical, negotiation, and problem-solving skills are important.
DHL is a global logistics and supply-chain company operating in more than 220 countries and territories. It forms part of DHL Group and provides services including express delivery, freight forwarding, contract logistics, e-commerce fulfilment, and supply-chain management. In Singapore, DHL supports international trade through air and ocean freight, customs services, warehousing, transportation, and integrated logistics solutions. The company serves customers ranging from small businesses to multinational corporations across industries such as technology, healthcare, manufacturing, retail, and automotive. DHL is widely known for its international network, operational expertise, focus on customer service, and investment in digital and sustainable logistics. Employees typically work in a structured, multicultural environment with opportunities to collaborate across countries and business units.
Singapore is a compact, highly connected island city and a major Asia-Pacific hub for logistics, finance, technology, healthcare, and regional headquarters. Job opportunities are strongest in supply-chain management, freight forwarding, aviation, e-commerce, sales, engineering, and digital services. The culture is multicultural, efficient, and generally business-oriented, with English widely used at work. Lifestyle options range from modern apartments, international restaurants, and shopping districts to parks, beaches, and lively neighbourhoods. Employment usually requires an employer-sponsored work pass; experienced professionals commonly use the Employment Pass, subject to salary and eligibility requirements, while other roles may qualify for an S Pass. Relocation costs and rent can be high, so candidates should budget carefully. Public transport is excellent, healthcare is well developed, and the warm, humid climate is consistent throughout the year.
Make sure pop-ups and redirects are enabled in your browser settings.
Ooops
Something went wrong, a few job details could not be loaded but you can still apply directly below:
Fetching job details, please wait...