Customer Financial Services Representative-Senior (Japanese Speaking)

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Customer Financial Services Representative-Senior manages customer account queries, invoices, payments, credit issues, disputes and collections, with Japanese-speaking customers as a key focus. Requirements typically include strong Japanese and English communication skills, experience in customer service, accounts receivable, billing or credit control, and confident use of office and financial systems. Attention to detail, numerical accuracy and the ability to investigate issues are essential. The successful candidate is expected to handle sensitive financial information professionally, meet service and recovery targets, resolve matters promptly, maintain accurate records and work cooperatively with operations, sales and finance teams. Experience in freight, logistics or a multinational service environment would be advantageous.

About the employer

Federal Express Corporation, commonly known as FedEx, is a global transportation, logistics and delivery company serving businesses and consumers worldwide. Its network provides express parcel delivery, freight transportation, customs support, supply-chain services and related technology solutions. In Australia and the wider Asia-Pacific, FedEx connects local customers with domestic and international markets through air, road and distribution operations. The company employs people across customer service, finance, operations, technology, sales and logistics. This role sits within the customer financial services function, supporting accurate billing, account management and timely resolution of payment-related matters. As a large multinational employer, FedEx generally offers structured processes, professional development opportunities and collaboration across countries. Japanese-language capability can be valuable when supporting customers, partners or internal stakeholders connected with Japan and other Asia-Pacific markets.