The Customer Financial Services Representative-Senior manages customer account queries, invoices, payments, credit issues, disputes and collections, with Japanese-speaking customers as a key focus. Requirements typically include strong Japanese and English communication skills, experience in customer service, accounts receivable, billing or credit control, and confident use of office and financial systems. Attention to detail, numerical accuracy and the ability to investigate issues are essential. The successful candidate is expected to handle sensitive financial information professionally, meet service and recovery targets, resolve matters promptly, maintain accurate records and work cooperatively with operations, sales and finance teams. Experience in freight, logistics or a multinational service environment would be advantageous.
Federal Express Corporation, commonly known as FedEx, is a global transportation, logistics and delivery company serving businesses and consumers worldwide. Its network provides express parcel delivery, freight transportation, customs support, supply-chain services and related technology solutions. In Australia and the wider Asia-Pacific, FedEx connects local customers with domestic and international markets through air, road and distribution operations. The company employs people across customer service, finance, operations, technology, sales and logistics. This role sits within the customer financial services function, supporting accurate billing, account management and timely resolution of payment-related matters. As a large multinational employer, FedEx generally offers structured processes, professional development opportunities and collaboration across countries. Japanese-language capability can be valuable when supporting customers, partners or internal stakeholders connected with Japan and other Asia-Pacific markets.
Australia is a large island country with employment opportunities in logistics, aviation, finance, healthcare, technology, construction, hospitality and professional services. Major job markets include Sydney, Melbourne, Brisbane, Perth and Adelaide; logistics roles are commonly found near airports, ports and distribution centres. Australian workplaces are generally informal, diverse and direct, with emphasis on punctuality, safety, teamwork and work-life balance. Lifestyle varies from busy city living to coastal, regional and outdoor-oriented communities. Living costs, particularly rent, are high in Sydney and Melbourne, while other cities may be more affordable. Skilled workers usually need an appropriate visa, such as an employer-sponsored, skilled, graduate or working-holiday visa, depending on eligibility. Applicants should check current requirements with the Australian Department of Home Affairs. Before relocating, budget for housing, transport, health insurance, tax, superannuation and initial settlement costs, and confirm whether the employer supports sponsorship or relocation.
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