AVP, Shared Services Deputy Team Lead, Group Retail

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

This role supports the Group Retail business by helping lead shared-services operations, coordinating daily workflows, monitoring service quality, and ensuring processes meet governance, risk, and regulatory standards. The successful candidate is expected to have relevant banking or financial-services experience, strong knowledge of retail-banking operations, and experience supervising teams or managing operational projects. Candidates should demonstrate sound judgment, attention to detail, strong communication and stakeholder-management skills, and the ability to improve processes across multiple markets. The deputy team lead will support the team lead, coach colleagues, resolve operational issues, track performance metrics, and maintain effective controls while delivering timely, consistent service to internal and external stakeholders.

About the employer

UOB, or United Overseas Bank, is a major Southeast Asian bank headquartered in Singapore. Founded in 1935, it provides personal, commercial and corporate banking, wealth management, investment banking, treasury and digital financial services. The bank operates across Singapore, Malaysia, Indonesia, Thailand, Vietnam, China and other international markets, serving individuals, businesses and large institutions. UOB is known for its strong regional franchise, extensive branch and digital-banking network, and focus on supporting trade and investment across ASEAN. Its Group Retail division covers consumer banking products and services such as deposits, cards, lending, payments and customer support. Employees typically work in a structured, regulated environment where risk management, operational resilience, customer experience and collaboration across countries are important. UOB offers career opportunities in banking operations, technology, data, sales, risk, finance and relationship management.