The ServiceNow Techno-functional Analyst supports the design, implementation, enhancement, and maintenance of ServiceNow solutions for enterprise clients. The role typically requires experience with ServiceNow modules such as ITSM, ITOM, HRSD, or CSM, along with knowledge of business process analysis, requirements gathering, workflows, integrations, and platform configuration. Candidates should be comfortable translating business needs into technical solutions, preparing functional specifications, supporting testing, troubleshooting issues, and working with client stakeholders. Strong communication, documentation, analytical, and consulting skills are expected. Experience in technology consulting, Agile delivery, scripting, reporting, and ServiceNow certifications would be advantageous. As a Senior Associate at EY, the candidate is also expected to contribute to project delivery, mentor junior team members, manage priorities, and help identify opportunities for improving client operations.
EY, formerly Ernst & Young, is a global professional services organization providing assurance, tax, strategy and transactions, and consulting services. Its consulting practice helps organizations improve business performance through technology, digital transformation, cybersecurity, data, enterprise platforms, and operating-model change. EY works with clients across financial services, government, healthcare, consumer products, energy, and other major industries. In Singapore, the firm serves regional and multinational clients and offers opportunities to work on complex transformation programs across Asia-Pacific. Employees typically work in multidisciplinary teams combining business, industry, and technical expertise. The organization places emphasis on professional development, innovation, collaboration, and building trusted client relationships. This role sits within technology consulting and focuses on helping clients obtain greater value from the ServiceNow platform.
Singapore is a compact, highly connected island city with strong opportunities in technology consulting, financial services, cybersecurity, cloud, software, healthcare, logistics, and regional headquarters. English is widely used at work, while Mandarin, Malay, and Tamil are also official languages. The culture is multicultural, professional, punctual, and generally relationship-oriented. Lifestyle is convenient, safe, and urban, with excellent public transport, diverse food, shopping, parks, and easy regional travel. Housing can be expensive, particularly in central areas, so many professionals live near MRT lines outside the core. Foreign employees usually need an Employment Pass, sponsored by their employer; approval depends on salary, qualifications, and current government criteria. Families may require Dependant’s Passes or related permits. Prospective movers should budget for rent, healthcare, deposits, and relocation costs, and confirm visa eligibility before accepting an offer.
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