Customer Service Manager

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Customer Service Manager at Sats Ltd is responsible for overseeing the customer service team, ensuring high-quality service delivery, and maintaining customer satisfaction. Candidates should have excellent communication and leadership skills, with a proven track record in customer service management. They are expected to handle customer inquiries, resolve issues efficiently, and implement strategies to improve service standards. A bachelor's degree in a related field and several years of experience in a similar role are typically required.

About the employer

Sats Ltd is a leading provider of gateway services and food solutions in Asia. With a strong presence in Singapore, the company offers a wide range of services including airline catering, ground handling, and cargo services. Sats Ltd is committed to delivering high-quality service and innovative solutions to its clients, which include airlines, airports, and other businesses. The company is known for its focus on customer satisfaction, operational excellence, and sustainability.