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The Senior Officer/Manager in Customer Service at the Contact Center is expected to manage and lead a team to deliver exceptional customer service. Requirements include a degree in a relevant field, strong leadership skills, and experience in a contact center environment. Candidates should possess excellent communication skills, problem-solving abilities, and the capacity to handle high-pressure situations. The role involves overseeing daily operations, ensuring compliance with company policies, and driving continuous improvement in service delivery.
United Overseas Bank (UOB) is a leading bank in Asia, headquartered in Singapore. Established in 1935, UOB has grown to become a major financial institution with a global presence, offering a wide range of financial services including personal and corporate banking, investment banking, and asset management. UOB is known for its strong commitment to customer service and innovation, consistently investing in digital banking solutions to enhance customer experience. The bank has a robust network of branches and offices across Asia, providing comprehensive financial solutions to meet the diverse needs of its clients.
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