Senior Officer/Manager, Fraud Team, Contact Center

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Senior Officer/Manager in the Fraud Team at the Contact Center is responsible for identifying and mitigating fraudulent activities. Candidates should have strong analytical skills, attention to detail, and experience in fraud detection or risk management. Expectations include managing fraud cases, collaborating with internal teams, and providing excellent customer service. A background in banking or finance is preferred, along with strong communication skills and the ability to work under pressure.

About the employer

United Overseas Bank (UOB) is a leading bank in Asia, headquartered in Singapore. Established in 1935, UOB has grown to become a major financial institution with a strong presence in Southeast Asia. The bank offers a wide range of financial services including personal and corporate banking, investment banking, and asset management. UOB is known for its commitment to customer service and innovation, continually adapting to meet the needs of its diverse clientele. With a focus on sustainable growth, UOB aims to contribute positively to the communities it serves.