Please Note
- An estimate based on public data for similar roles. Not provided by the employer.
Reservations Manager
Role summary
Written by MyIslandJob from the job title and employer. See the employer's page for the full description.
The Reservations Manager oversees the resort’s reservations operation, ensuring accurate booking activity, strong conversion, and excellent guest service. The role typically requires experience in hotel reservations or front office operations, knowledge of property-management and central-reservation systems, strong communication skills, and the ability to lead and coach a team. The successful candidate is expected to manage inventory and rate accuracy, monitor booking patterns, resolve guest concerns, coordinate with Revenue Management and Front Office teams, and support the resort’s occupancy and revenue goals. Flexibility, attention to detail, professionalism, and the ability to work weekends and holidays are important in this luxury resort environment.
Can I work in Hawaii?
Never pay anyone for a visa or a job offer. A real employer pays the permit costs and never asks you for money.
How it works
How it works: No ordinary visa for hotel jobs; a J-1 traineeship of up to 12 months is the realistic route.
Official source: USCIS: working in the United States. Checked November 2026.
What the job usually comes with in Hawaii
Usual for Hawaii, varies by employer. Checked November 2026.
| Housing | Usually not; rents very high |
|---|---|
| Meals | Staff cafeteria at large resorts |
| Flights | None (managers negotiate) |
| Service charge | F&B service charges go to staff unless guests are told otherwise (by law) |
| Contract | At will; union rules in Waikiki |
| Leave | None by law; employer health insurance (by law) |
| Income tax | Federal 10% to 37% plus state 1.4% to 11% |
Senior staff often get more than line staff, for example a single room or a yearly home flight. Ask the employer what the job includes before you accept.
Guidance, not legal advice. Rules change; your employer confirms the details for your case.
Working in Hawaii
Who can work there by passport, what a job usually includes, and island life.
About Grand Wailea, A Waldorf Astoria Resort
Grand Wailea, A Waldorf Astoria Resort, is a luxury oceanfront resort on Maui’s southwestern coast, operated under Hilton’s Waldorf Astoria brand. The property is known for its expansive grounds, beaches, pools, spa, restaurants, event facilities, and high-touch guest service. It welcomes leisure travelers, families, groups, and luxury clientele from around the world. As part of Hilton, the resort offers employees access to structured training, career development, team-member travel benefits, and a broad hospitality network. Working at Grand Wailea generally means operating in a fast-paced, multicultural environment where attention to detail, genuine Hawaiian hospitality, environmental awareness, and personalized service are highly valued. The resort is also an important local employer and supports many career paths across rooms, food and beverage, engineering, wellness, events, and administration.