Please Note
- An estimate based on public data for similar roles. Not provided by the employer.
Telephone Operator / Reservations Clerk
Role summary
Written by MyIslandJob from the job title and employer. See the employer's page for the full description.
The Telephone Operator / Reservations Clerk handles incoming calls, guest inquiries, reservations, cancellations, and requests for hotel information. Requirements typically include excellent communication skills, a professional telephone manner, basic computer knowledge, attention to detail, and the ability to work shifts, weekends, and holidays. Previous experience in hotel reservations, front desk operations, or customer service is preferred. Fluency in English is important; Dutch, Spanish, or Papiamento is an advantage. The candidate is expected to remain calm under pressure, accurately enter booking information, protect guest privacy, coordinate with hotel departments, and provide warm, efficient service consistent with Hilton standards.
Can I work in Aruba?
Never pay anyone for a visa or a job offer. A real employer pays the permit costs and never asks you for money.
How it works
How it works: Labour test, then a residence and work permit; Dutch citizens are preferred.
Official source: Government of Aruba: work and residence permit. Checked November 2026.
What the job usually comes with in Aruba
Usual for Aruba, varies by employer. Checked November 2026.
| Housing | Usually not |
|---|---|
| Meals | Duty meals at larger hotels |
| Flights | Varies |
| Service charge | 11% to 15%, pooled |
| Contract | 12-month permits, renewed |
| Leave | 15 days |
| Income tax | 0% to 52%, plus about 7.6% social |
Senior staff often get more than line staff, for example a single room or a yearly home flight. Ask the employer what the job includes before you accept.
Guidance, not legal advice. Rules change; your employer confirms the details for your case.
Working in Aruba
Who can work there by passport, what a job usually includes, and island life.
About Embassy Suites by Hilton Aruba Resort
Embassy Suites by Hilton Aruba Resort is an all-suite beachfront resort located near Eagle Beach, one of Aruba’s best-known coastal areas. The property operates under the Embassy Suites by Hilton brand, known for spacious accommodations, complimentary breakfast, evening receptions, and service-oriented hospitality. The resort welcomes leisure travelers, families, couples, and groups, offering guest rooms and suites, dining facilities, pools, meeting spaces, and access to Aruba’s beaches and attractions. As part of Hilton, the hotel follows internationally recognized standards for guest service, reservations, operations, and employee development. Team members work in a multicultural environment and may have opportunities to build experience across front office, reservations, food and beverage, housekeeping, and other hotel departments.