Please Note
- An estimate based on public data for similar roles. Not provided by the employer.
Front Office Agent
Role summary
Written by MyIslandJob from the job title and employer. See the employer's page for the full description.
The Front Office Agent welcomes guests, manages check-in and check-out, handles reservations and payments, responds to questions, and coordinates with other hotel departments to ensure a smooth stay. Candidates should have previous experience in front office, guest services, or a related hospitality role, although strong customer-service experience may also be considered. Good English communication, professional presentation, basic computer skills, attention to detail, and a friendly, service-focused attitude are expected. Knowledge of hotel systems and additional languages is an advantage. The role requires flexibility to work shifts, weekends, and public holidays, along with the ability to remain calm and helpful in a busy environment.
Can I work in Koh Samui?
Never pay anyone for a visa or a job offer. A real employer pays the permit costs and never asks you for money.
How it works
How it works: Non-B visa and an online work permit; employers need 4 Thai staff per foreigner.
Watch for: Massage, beauty and guiding jobs are reserved for Thais.
Official source: Board of Investment One Stop Service: visas and work permits. Checked October 2026.
What the job usually comes with in Koh Samui
Usual for Koh Samui, varies by employer. Checked October 2026.
| Housing | Dorms at some resorts; an allowance for senior staff |
|---|---|
| Meals | Staff canteen |
| Flights | Senior packages only |
| Service charge | Shared evenly; 5-star high season THB 30,000 to 40,000 a month, about half in low season |
| Contract | 1 to 2 years; probation often 119 days |
| Leave | 6 days |
| Income tax | 0% to 35% |
Senior staff often get more than line staff, for example a single room or a yearly home flight. Ask the employer what the job includes before you accept.
Guidance, not legal advice. Rules change; your employer confirms the details for your case.
Working in Koh Samui
Who can work there by passport, what a job usually includes, and island life.
About Hilton
Hilton is a global hospitality company operating thousands of hotels and resorts across a wide range of brands, including Hilton Hotels & Resorts, Conrad, Waldorf Astoria, DoubleTree, and Hampton. The company is known for international service standards, guest-focused operations, and structured training and career-development opportunities. Hilton properties typically provide employees with experience in accommodation, food and beverage, events, and guest relations, with opportunities for internal mobility across hotels and countries. In Thailand, Hilton operates resorts and city hotels in major tourism destinations, serving leisure and business travelers. Employees are generally expected to demonstrate professionalism, teamwork, cultural awareness, and consistent attention to guest satisfaction. Benefits may vary by property but can include service charge, meals, uniforms, accommodation support, training, and discounted stays through Hilton's employee travel programs.