Please Note
- An estimate based on public data for similar roles. Not provided by the employer.
Patient Support Advisor, Boots Online Doctor (Call Centre)
Role summary
Written by MyIslandJob from the job title and employer. See the employer's page for the full description.
The Patient Support Advisor provides friendly, accurate assistance to customers using Boots Online Doctor through telephone and other communication channels. Requirements typically include strong customer-service and communication skills, good computer literacy, accurate record keeping, and the ability to follow healthcare-related procedures and confidentiality standards. Experience in a call-centre, pharmacy, healthcare, or regulated service environment is useful. Candidates are expected to remain calm and professional, handle sensitive information carefully, resolve queries efficiently, work toward service targets, and escalate clinical or safeguarding concerns appropriately. Training is likely to be provided, but applicants should demonstrate empathy, reliability, attention to detail, and flexibility for scheduled shifts.
Can I work in the UK?
Never pay anyone for a visa or a job offer. A real employer pays the permit costs and never asks you for money.
How it works
How it works: Shop-floor, till and stock jobs are below degree level and on no list read, so they cannot be sponsored; only youth schemes remain.
Before you apply: Shop-floor jobs need no professional licence. Pharmacists do: they must register with the local regulator, and one qualified abroad often has to pass local exams first. Selling alcohol can need a short course and certificate, for example in Australia.
Watch for: Only degree-level head-office roles (finance, IT, data) can be sponsored. Youth schemes are the usual way in for Canadians, Australians and Indians under the age limits.
Official source: GOV.UK: Skilled Worker visa, your job. Checked November 2026.
What the job usually comes with in the UK
Usual for Retail & Consumer jobs in the UK, varies by employer. Checked November 2026.
| Housing | Not usually provided; you rent privately |
|---|---|
| Relocation | Shop jobs cannot be sponsored; for head-office hires the visa fee is yours unless the employer pays |
| Flights | Not standard; varies by employer and seniority |
| Pay and discount | Minimum GBP 12.71 an hour from age 21 (April 2026, by law); Boots gives seasonal staff a discount |
| Contract | Christmas seasonal jobs exist: Boots is recruiting about 6,000 seasonal workers (7 October 2026) |
| Leave | At least 28 days for a 5-day week (by law); employers may count bank holidays in it |
| Income tax | 0% to GBP 12,570, 20% to GBP 50,270, then 40%; plus 8% National Insurance (Scotland differs) |
Senior staff often get more than line staff, for example a single room or a yearly home flight. Ask the employer what the job includes before you accept.
Guidance, not legal advice. Rules change; your employer confirms the details for your case.
Working in the UK
Who can work there by passport, what a job usually includes, and island life.
About Boots
Boots is one of the United Kingdom's best-known health and beauty retailers, with a nationwide network of pharmacies, stores, opticians, and digital services. The company sells prescription and over-the-counter medicines, health products, beauty brands, fragrances, toiletries, and wellness products. Boots Online Doctor extends its healthcare offering by allowing customers to complete online consultations and access suitable treatments with support from qualified healthcare professionals. Boots is part of Walgreens Boots Alliance and employs people across retail, pharmacy, healthcare, digital, supply chain, and corporate functions. Its work is centred on helping customers look and feel their best while providing accessible health services. The business combines physical stores with online shopping and technology-enabled healthcare, creating opportunities for people interested in customer service, pharmacy operations, healthcare administration, and digital support.