Please Note
- An estimate based on public data for similar roles. Not provided by the employer.
Duty Manager
Role summary
Written by MyIslandJob from the job title and employer. See the employer's page for the full description.
The Duty Manager oversees daily hotel operations and acts as the senior manager on duty, ensuring exceptional guest service across departments. Requirements typically include several years of luxury-hotel experience, strong front-office or operations knowledge, excellent English communication skills, sound leadership and problem-solving abilities, and familiarity with hotel systems. Arabic or additional languages may be advantageous. The successful candidate is expected to remain visible and approachable, resolve guest concerns professionally, coordinate effectively with operational teams, uphold Mandarin Oriental service standards, manage incidents calmly, and support colleagues during busy periods. Flexibility to work rotating shifts, weekends, and public holidays is essential.
Can I work in the UAE?
Never pay anyone for a visa or a job offer. A real employer pays the permit costs and never asks you for money.
How it works
How it works: Employer-sponsored and employer-paid by law; no local-first test; Gulf nationals need no permit.
Official source: UAE Government portal: Protection of workers' rights. Checked November 2026.
What the job usually comes with in the UAE
Usual for the UAE, varies by employer. Checked November 2026.
| Housing | Shared company housing, 2 to 4 per room; a single room or an allowance for managers |
|---|---|
| Meals | 2 to 3 meals a shift; staff bus |
| Flights | Joining flight; home ticket every 1 or 2 years |
| Service charge | 10% added to bills, but no law sets the staff share; about USD 80 to 400 a month |
| Contract | Usually 2 years; probation 6 months at most |
| Leave | 30 days; end-of-service gratuity of 21 days' pay a year (by law) |
| Income tax | 0% |
Senior staff often get more than line staff, for example a single room or a yearly home flight. Ask the employer what the job includes before you accept.
Guidance, not legal advice. Rules change; your employer confirms the details for your case.
About Emirates Palace Mandarin Oriental
Emirates Palace Mandarin Oriental is a landmark luxury resort in Abu Dhabi operated by Mandarin Oriental Hotel Group, an internationally recognised hospitality company known for personalised service and refined Asian-inspired standards. The palace resort offers extensive accommodation, restaurants, lounges, spa facilities, beaches, pools, gardens, and conference and event spaces. Its operation combines the grandeur of a major Abu Dhabi destination with Mandarin Oriental’s emphasis on thoughtful guest experiences, discreet service, colleague development, and attention to detail. Employees typically work in a multicultural environment serving leisure travellers, business guests, VIPs, and large events. The hotel is part of a global portfolio that includes luxury properties across Asia, Europe, the Middle East, and the Americas, providing potential international career-development opportunities for high-performing hospitality professionals.