Please Note
- An estimate based on public data for similar roles. Not provided by the employer.
Reservations Sales Specialist (Manila and Baguio hiring)
Role summary
Written by MyIslandJob from the job title and employer. See the employer's page for the full description.
The Reservations Sales Specialist handles room reservations and booking enquiries through telephone, email, and other channels, while promoting hotel rooms, packages, and services. Candidates should have strong customer-service and communication skills, good English, attention to detail, and confidence using reservation or property-management systems. Previous experience in hotel reservations, front office, sales, or contact-centre work is advantageous. The role requires accurate data entry, knowledge of rates and availability, effective upselling, and professional handling of guest concerns. The successful candidate is expected to meet service and sales targets, work well with hotel departments, maintain accurate records, and remain flexible for shifts, weekends, and public holidays. Positions may be based in Manila or Baguio.
Can I work in the Philippines?
Never pay anyone for a visa or a job offer. A real employer pays the permit costs and never asks you for money.
How it works
How it works: The employer files a work permit (Alien Employment Permit) after a local-first job notice, then a 9(g) visa; hotels get permits for specialists, not line staff.
Watch for: From 11 November 2026: job notice online, decision in 10 working days. Filing is online only, at the labour department's central office, since 2026.
Official source: Bureau of Immigration: Pre-arranged Employment Visa (9G). Checked November 2026.
What the job usually comes with in the Philippines
Usual for the Philippines, varies by employer. Checked November 2026.
| Housing | Not in city hotels; island resorts (Boracay, Siargao) may give shared staff quarters |
|---|---|
| Meals | Duty meals in the staff canteen |
| Flights | Senior packages only |
| Service charge | All of it shared equally among staff except managers (by law); the amount varies by hotel |
| Contract | Probation up to 6 months (by law); foreigners' contracts follow the permit, 1 to 3 years |
| Leave | 5 days after 1 year; 10 regular holidays; 13th-month pay (by law) |
| Income tax | 0% to PHP 250,000 a year (about USD 4,000), then 15% to 35% |
Senior staff often get more than line staff, for example a single room or a yearly home flight. Ask the employer what the job includes before you accept.
Guidance, not legal advice. Rules change; your employer confirms the details for your case.
About IHG
IHG Hotels & Resorts is a global hospitality company operating a large portfolio of hotel brands, including InterContinental, Crowne Plaza, Holiday Inn, Holiday Inn Express, voco, and Six Senses. Its hotels serve business and leisure travellers across luxury, upscale, and midscale segments. IHG focuses on guest experience, reliable service, responsible business practices, and career development for colleagues. In the Philippines, its properties and commercial support teams operate in important destinations such as Metro Manila, Baguio, and major resort or business areas. Employees may benefit from structured training, international brand standards, staff travel programmes, and opportunities to move between departments or properties. A reservations sales position supports hotel revenue by converting enquiries into bookings, delivering helpful service, and ensuring guests receive accurate information before arrival.