Please Note
- An estimate based on public data for similar roles. Not provided by the employer.
Customer Care Specialist (Manila and Baguio hiring)
Role summary
Written by MyIslandJob from the job title and employer. See the employer's page for the full description.
The Customer Care Specialist supports IHG guests by handling reservations, inquiries, changes, complaints, and general assistance through phone or digital channels. Candidates are typically expected to have strong spoken and written English, customer-service or contact-center experience, good computer and multitasking skills, and a professional, empathetic approach. Familiarity with hotel reservations or hospitality is helpful but may not be essential. The role requires flexibility for shifting schedules, weekends, and holidays, as well as the ability to work toward service-quality and productivity targets. Successful candidates should remain calm under pressure, communicate clearly, protect guest information, and provide solutions that reflect IHG service standards.
Can I work in the Philippines?
Never pay anyone for a visa or a job offer. A real employer pays the permit costs and never asks you for money.
How it works
How it works: The employer files a work permit (Alien Employment Permit) after a local-first job notice, then a 9(g) visa; hotels get permits for specialists, not line staff.
Watch for: From 11 November 2026: job notice online, decision in 10 working days. Filing is online only, at the labour department's central office, since 2026.
Official source: Bureau of Immigration: Pre-arranged Employment Visa (9G). Checked November 2026.
What the job usually comes with in the Philippines
Usual for the Philippines, varies by employer. Checked November 2026.
| Housing | Not in city hotels; island resorts (Boracay, Siargao) may give shared staff quarters |
|---|---|
| Meals | Duty meals in the staff canteen |
| Flights | Senior packages only |
| Service charge | All of it shared equally among staff except managers (by law); the amount varies by hotel |
| Contract | Probation up to 6 months (by law); foreigners' contracts follow the permit, 1 to 3 years |
| Leave | 5 days after 1 year; 10 regular holidays; 13th-month pay (by law) |
| Income tax | 0% to PHP 250,000 a year (about USD 4,000), then 15% to 35% |
Senior staff often get more than line staff, for example a single room or a yearly home flight. Ask the employer what the job includes before you accept.
Guidance, not legal advice. Rules change; your employer confirms the details for your case.
About IHG
IHG Hotels & Resorts is a global hospitality company operating a broad portfolio of hotel brands, including InterContinental, Crowne Plaza, Holiday Inn, Holiday Inn Express, voco, Hotel Indigo, and Six Senses. Its hotels serve business and leisure travelers in destinations worldwide, supported by reservations, customer-care, commercial, and corporate teams. IHG places strong emphasis on guest experience, responsible business, inclusion, and career development. In the Philippines, customer-care roles in locations such as Manila and Baguio may support guests and hotel properties across international markets. Employees may receive training, employee travel benefits, healthcare or insurance coverage, and other benefits depending on the employing entity and local employment terms. Exact duties, schedules, and benefits should be confirmed during the recruitment process.