Please Note
- An estimate based on public data for similar roles. Not provided by the employer.
Online Assistant
Role summary
Written by MyIslandJob from the job title and employer. See the employer's page for the full description.
The Online Assistant selects, packs and prepares customers’ online grocery orders accurately and efficiently. Requirements generally include legal working rights in New Zealand, good communication skills, basic computer ability, attention to detail and the physical capacity to stand, walk, lift and work in chilled areas. Previous retail, grocery or warehouse experience is helpful but often not essential, as training is provided. Candidates are expected to provide friendly service, meet order deadlines, maintain food-safety and workplace-safety standards, and work cooperatively with store colleagues. Flexibility to work early mornings, evenings, weekends and public holidays is commonly required.
Can I work in New Zealand?
Never pay anyone for a visa or a job offer. A real employer pays the permit costs and never asks you for money.
How it works
How it works: Shop-floor jobs are mostly skill level 5, as for hotel line jobs: an accredited employer, a 21-day advert, a Work and Income check, an English test and a 3-year cap.
Before you apply: Shop-floor jobs need no professional licence. Pharmacists do: they must register with the local regulator, and one qualified abroad often has to pass local exams first. Selling alcohol can need a short course and certificate, for example in Australia.
Watch for: Retail managers are on the residence 'red list' since 24 August 2026: they cannot use the two new residence pathways.
Official source: Immigration New Zealand: engaging with Work and Income before your Job Check. Checked November 2026.
What the job usually comes with in New Zealand
Usual for Retail & Consumer jobs in New Zealand, varies by employer. Checked November 2026.
| Housing | Varies; not usually provided |
|---|---|
| Relocation | Employer must pay recruitment costs; you may pay the NZD 1,540 visa fee, any adviser and airfare |
| Flights | Varies by employer and seniority |
| Pay and discount | Minimum wage NZD 23.95 an hour from 1 April 2026 (by law) |
| Contract | Work visas for most shop-floor jobs last 3 years at most (skill levels 4 and 5) |
| Leave | 4 weeks after a year and 12 public holidays (by law); 10 days' sick leave after 6 months (by law) |
| Income tax | 10.5% to NZD 15,600, 17.5% to 53,500, 30% to 78,100, 33% to 180,000, then 39%; plus a 1.75% accident levy |
Senior staff often get more than line staff, for example a single room or a yearly home flight. Ask the employer what the job includes before you accept.
Guidance, not legal advice. Rules change; your employer confirms the details for your case.
About Woolworths Supermarkets
Woolworths Supermarkets is one of New Zealand’s leading grocery retailers, operating stores and online shopping services across the country. The business provides fresh food, household products and everyday essentials to millions of customers, supported by store, distribution, technology and customer-service teams. Woolworths places strong emphasis on convenience, product quality, safety, inclusion and reliable service. Online Assistants are an important part of the customer experience because they ensure digital grocery orders are picked carefully, packed correctly and made ready on time. The company offers opportunities ranging from entry-level supermarket work to management, supply chain, digital, technology and corporate careers. Its New Zealand operations are part of Woolworths Group, a major Australasian retail organisation with a large workforce and established training and development programmes.