Please Note
- An estimate based on public data for similar roles. Not provided by the employer.
Online Assistant
Role summary
Written by MyIslandJob from the job title and employer. See the employer's page for the full description.
The Online Assistant prepares customers’ online grocery orders by selecting fresh, accurate and high-quality products, packing items carefully and organising orders for collection or delivery. The role requires attention to detail, physical fitness, basic digital skills and the ability to work efficiently in a fast-paced supermarket environment. Candidates should provide friendly customer service, communicate clearly with team members, follow food-safety and workplace procedures, and be available for varied shifts, including evenings, weekends and public holidays. Previous retail or grocery experience is helpful but training is generally provided. Reliability, a positive attitude and the ability to work independently while meeting time and accuracy targets are important expectations.
Can I work in New Zealand?
Never pay anyone for a visa or a job offer. A real employer pays the permit costs and never asks you for money.
How it works
How it works: Shop-floor jobs are mostly skill level 5, as for hotel line jobs: an accredited employer, a 21-day advert, a Work and Income check, an English test and a 3-year cap.
Before you apply: Shop-floor jobs need no professional licence. Pharmacists do: they must register with the local regulator, and one qualified abroad often has to pass local exams first. Selling alcohol can need a short course and certificate, for example in Australia.
Watch for: Retail managers are on the residence 'red list' since 24 August 2026: they cannot use the two new residence pathways.
Official source: Immigration New Zealand: engaging with Work and Income before your Job Check. Checked November 2026.
What the job usually comes with in New Zealand
Usual for Retail & Consumer jobs in New Zealand, varies by employer. Checked November 2026.
| Housing | Varies; not usually provided |
|---|---|
| Relocation | Employer must pay recruitment costs; you may pay the NZD 1,540 visa fee, any adviser and airfare |
| Flights | Varies by employer and seniority |
| Pay and discount | Minimum wage NZD 23.95 an hour from 1 April 2026 (by law) |
| Contract | Work visas for most shop-floor jobs last 3 years at most (skill levels 4 and 5) |
| Leave | 4 weeks after a year and 12 public holidays (by law); 10 days' sick leave after 6 months (by law) |
| Income tax | 10.5% to NZD 15,600, 17.5% to 53,500, 30% to 78,100, 33% to 180,000, then 39%; plus a 1.75% accident levy |
Senior staff often get more than line staff, for example a single room or a yearly home flight. Ask the employer what the job includes before you accept.
Guidance, not legal advice. Rules change; your employer confirms the details for your case.
About Woolworths Supermarkets
Woolworths Supermarkets is one of New Zealand’s major grocery retailers, operating supermarkets and online shopping services across the country. The business provides customers with fresh food, household products and convenient delivery or click-and-collect options. Its stores employ people in customer service, grocery operations, fresh departments, online fulfilment, administration and leadership roles. Woolworths places strong emphasis on safety, inclusion, teamwork and serving local communities. Employees typically receive structured training and opportunities to build retail, supply chain and management experience. The company is part of Woolworths Group, a large Australasian retail organisation with operations spanning supermarkets, food services and related businesses. Store and online team members play an important role in ensuring orders are accurate, products are handled responsibly and customers receive a reliable shopping experience.