Please Note
- An estimate based on public data for similar roles. Not provided by the employer.
Online Assistant
Role summary
Written by MyIslandJob from the job title and employer. See the employer's page for the full description.
The Online Assistant prepares customers’ grocery orders by accurately selecting products, checking quality and dates, packing items safely, and arranging orders for collection or delivery. The role may involve using handheld technology, handling substitutions, maintaining store standards, and assisting customers courteously. Candidates are generally expected to be reliable, physically active, comfortable working at pace, and available for early mornings, evenings, weekends, or public holidays. Attention to detail, good communication, basic digital confidence, and a strong safety focus are important. Previous retail or grocery experience is useful but is often not essential, as training is provided.
Can I work in New Zealand?
Never pay anyone for a visa or a job offer. A real employer pays the permit costs and never asks you for money.
How it works
How it works: Shop-floor jobs are mostly skill level 5, as for hotel line jobs: an accredited employer, a 21-day advert, a Work and Income check, an English test and a 3-year cap.
Before you apply: Shop-floor jobs need no professional licence. Pharmacists do: they must register with the local regulator, and one qualified abroad often has to pass local exams first. Selling alcohol can need a short course and certificate, for example in Australia.
Watch for: Retail managers are on the residence 'red list' since 24 August 2026: they cannot use the two new residence pathways.
Official source: Immigration New Zealand: engaging with Work and Income before your Job Check. Checked November 2026.
What the job usually comes with in New Zealand
Usual for Retail & Consumer jobs in New Zealand, varies by employer. Checked November 2026.
| Housing | Varies; not usually provided |
|---|---|
| Relocation | Employer must pay recruitment costs; you may pay the NZD 1,540 visa fee, any adviser and airfare |
| Flights | Varies by employer and seniority |
| Pay and discount | Minimum wage NZD 23.95 an hour from 1 April 2026 (by law) |
| Contract | Work visas for most shop-floor jobs last 3 years at most (skill levels 4 and 5) |
| Leave | 4 weeks after a year and 12 public holidays (by law); 10 days' sick leave after 6 months (by law) |
| Income tax | 10.5% to NZD 15,600, 17.5% to 53,500, 30% to 78,100, 33% to 180,000, then 39%; plus a 1.75% accident levy |
Senior staff often get more than line staff, for example a single room or a yearly home flight. Ask the employer what the job includes before you accept.
Guidance, not legal advice. Rules change; your employer confirms the details for your case.
About Woolworths Supermarkets
Woolworths Supermarkets is a major grocery retailer serving customers across Australia and New Zealand. The business operates supermarkets, online grocery services, and supporting supply-chain and digital operations. Its stores provide everyday food, household products, fresh produce, bakery items, and convenient collection and delivery options. Woolworths places strong emphasis on customer service, food quality, safety, inclusion, and reducing waste. In New Zealand, the supermarket business has historically operated under the Countdown name and has transitioned toward the Woolworths brand. The company employs people in stores, distribution centres, technology, merchandising, customer support, and corporate functions. Retail employees typically work in fast-moving, team-based environments where reliability, accuracy, and a helpful attitude are valued.