Please Note
- An estimate based on public data for similar roles. Not provided by the employer.
Online Assistant
Role summary
Written by MyIslandJob from the job title and employer. See the employer's page for the full description.
The Online Assistant prepares and fulfils customers’ online grocery orders by accurately selecting products, checking quality and freshness, packing items carefully, and meeting collection or delivery timeframes. The role requires good attention to detail, physical fitness for standing and lifting, basic computer skills, and the ability to work efficiently in a busy supermarket environment. Candidates are expected to provide friendly customer service, follow food-safety and workplace procedures, communicate well with colleagues, and remain flexible across shifts, including evenings, weekends, and public holidays. Previous retail or supermarket experience is useful but may not be essential, as training is generally provided.
Can I work in New Zealand?
Never pay anyone for a visa or a job offer. A real employer pays the permit costs and never asks you for money.
How it works
How it works: Shop-floor jobs are mostly skill level 5, as for hotel line jobs: an accredited employer, a 21-day advert, a Work and Income check, an English test and a 3-year cap.
Before you apply: Shop-floor jobs need no professional licence. Pharmacists do: they must register with the local regulator, and one qualified abroad often has to pass local exams first. Selling alcohol can need a short course and certificate, for example in Australia.
Watch for: Retail managers are on the residence 'red list' since 24 August 2026: they cannot use the two new residence pathways.
Official source: Immigration New Zealand: engaging with Work and Income before your Job Check. Checked November 2026.
What the job usually comes with in New Zealand
Usual for Retail & Consumer jobs in New Zealand, varies by employer. Checked November 2026.
| Housing | Varies; not usually provided |
|---|---|
| Relocation | Employer must pay recruitment costs; you may pay the NZD 1,540 visa fee, any adviser and airfare |
| Flights | Varies by employer and seniority |
| Pay and discount | Minimum wage NZD 23.95 an hour from 1 April 2026 (by law) |
| Contract | Work visas for most shop-floor jobs last 3 years at most (skill levels 4 and 5) |
| Leave | 4 weeks after a year and 12 public holidays (by law); 10 days' sick leave after 6 months (by law) |
| Income tax | 10.5% to NZD 15,600, 17.5% to 53,500, 30% to 78,100, 33% to 180,000, then 39%; plus a 1.75% accident levy |
Senior staff often get more than line staff, for example a single room or a yearly home flight. Ask the employer what the job includes before you accept.
Guidance, not legal advice. Rules change; your employer confirms the details for your case.
About Woolworths Supermarkets
Woolworths Supermarkets is a major grocery retailer serving communities across New Zealand. It operates supermarkets and online grocery services, providing customers with fresh food, everyday essentials, household products, and convenient delivery or collection options. The business focuses on quality, value, customer service, and making shopping easier through both physical stores and digital channels. Woolworths employs people in store operations, online fulfilment, supply chain, technology, merchandising, and support functions. Store teams commonly work in fast-paced environments where teamwork, reliability, safety, and positive customer interactions are important. The company also promotes inclusion, development opportunities, and flexible employment across many locations. An Online Assistant is part of the store fulfilment team and helps ensure online orders are picked accurately, packed safely, and ready for customers on time.