Please Note
- An estimate based on public data for similar roles. Not provided by the employer.
Assistant Customer Service Manager
Role summary
Written by MyIslandJob from the job title and employer. See the employer's page for the full description.
The Assistant Customer Service Manager supports the Customer Service Manager in leading front-end operations at Woolworths Browns Plains Westpoint. Requirements typically include customer service or retail leadership experience, strong communication skills, confidence handling transactions and complaints, and the ability to coach team members. The successful candidate is expected to deliver friendly, efficient service, maintain checkout and service-desk standards, manage queues and daily processes, support team rosters and performance, and promote a safe, inclusive shopping environment. Flexibility to work varied shifts, including evenings, weekends and public holidays, is generally required. Reliability, commercial awareness, problem-solving ability and a hands-on approach are important for success.
Can I work in Australia?
Never pay anyone for a visa or a job offer. A real employer pays the permit costs and never asks you for money.
How it works
How it works: Sales assistants and shop-floor staff are not on the Core Skills list; only retail managers and buyers can be sponsored, at AUD 79,423+; a working holiday visa is the usual route for shop work.
Before you apply: Shop-floor jobs need no professional licence. Pharmacists do: they must register with the local regulator, and one qualified abroad often has to pass local exams first. Selling alcohol can need a short course and certificate, for example in Australia.
Watch for: Shop jobs go to people with work rights, including working holiday visa holders (6 months with one employer); there is no sponsorship route for sales assistants.
Official source: Federal Register of Legislation: Core Skills Occupation List (Subclass 482 instrument, LIN 24/089). Checked November 2026.
What the job usually comes with in Australia
Usual for Retail & Consumer jobs in Australia, varies by employer. Checked November 2026.
| Housing | Varies by employer |
|---|---|
| Relocation | Employer pays the nomination fee and training levy (by law); visa fee AUD 4,015, paid by you or the employer |
| Flights | Varies by employer |
| Pay and discount | Retail award floor, adult Level 1: AUD 27.81 an hour from 1 July 2026; casuals get 25% extra (by law) |
| Contract | Full-time, part-time or casual; a working holiday visa allows 6 months with one employer |
| Leave | Full-time and part-time: 4 weeks' leave, 10 paid sick days, paid public holidays (by law); casuals none |
| Income tax | Residents: 0% to AUD 18,200, 15% to 45,000, 30% to 135,000, 37% to 190,000, then 45%; plus 2% Medicare levy |
Senior staff often get more than line staff, for example a single room or a yearly home flight. Ask the employer what the job includes before you accept.
Guidance, not legal advice. Rules change; your employer confirms the details for your case.
About Woolworths Supermarkets
Woolworths Supermarkets is one of Australia’s largest supermarket businesses and part of Woolworths Group, serving millions of customers through stores and online channels. The company sells groceries, fresh food, household products and everyday essentials, with a strong focus on convenience, value and customer service. Woolworths employs a large and diverse team across supermarkets, distribution centres, support offices and digital operations. Its store teams are responsible for maintaining safe, welcoming and efficient shopping environments while supporting local communities. The company promotes inclusion, development and internal career progression, with opportunities ranging from entry-level retail work to store leadership and specialist corporate roles. Woolworths also invests in sustainability, responsible sourcing, food relief and reducing waste across its operations.