Please Note
- An estimate based on public data for similar roles. Not provided by the employer.
Assistant Customer Service Manager
Role summary
Written by MyIslandJob from the job title and employer. See the employer's page for the full description.
The Assistant Customer Service Manager supports the Customer Service Manager in leading front-end operations at a Woolworths supermarket. Requirements typically include retail or customer service experience, strong communication skills, sound cash-handling and problem-solving ability, and the flexibility to work varied shifts, including weekends and public holidays. The successful candidate is expected to coach team members, maintain high service standards, resolve customer concerns professionally, oversee registers and service areas, support compliance and safety procedures, and help deliver smooth daily trading. Leadership capability, a customer-first attitude, reliability and the ability to remain calm in a fast-paced environment are important.
Can I work in Australia?
Never pay anyone for a visa or a job offer. A real employer pays the permit costs and never asks you for money.
How it works
How it works: Sales assistants and shop-floor staff are not on the Core Skills list; only retail managers and buyers can be sponsored, at AUD 79,423+; a working holiday visa is the usual route for shop work.
Before you apply: Shop-floor jobs need no professional licence. Pharmacists do: they must register with the local regulator, and one qualified abroad often has to pass local exams first. Selling alcohol can need a short course and certificate, for example in Australia.
Watch for: Shop jobs go to people with work rights, including working holiday visa holders (6 months with one employer); there is no sponsorship route for sales assistants.
Official source: Federal Register of Legislation: Core Skills Occupation List (Subclass 482 instrument, LIN 24/089). Checked November 2026.
What the job usually comes with in Australia
Usual for Retail & Consumer jobs in Australia, varies by employer. Checked November 2026.
| Housing | Varies by employer |
|---|---|
| Relocation | Employer pays the nomination fee and training levy (by law); visa fee AUD 4,015, paid by you or the employer |
| Flights | Varies by employer |
| Pay and discount | Retail award floor, adult Level 1: AUD 27.81 an hour from 1 July 2026; casuals get 25% extra (by law) |
| Contract | Full-time, part-time or casual; a working holiday visa allows 6 months with one employer |
| Leave | Full-time and part-time: 4 weeks' leave, 10 paid sick days, paid public holidays (by law); casuals none |
| Income tax | Residents: 0% to AUD 18,200, 15% to 45,000, 30% to 135,000, 37% to 190,000, then 45%; plus 2% Medicare levy |
Senior staff often get more than line staff, for example a single room or a yearly home flight. Ask the employer what the job includes before you accept.
Guidance, not legal advice. Rules change; your employer confirms the details for your case.
About Woolworths Supermarkets
Woolworths Supermarkets is one of Australia's largest supermarket businesses and part of Woolworths Group, serving millions of customers through stores and online channels. The company sells groceries, fresh food, household products and everyday essentials, with a strong focus on convenience, value, quality and community service. Woolworths employs a large national workforce across stores, distribution centres, technology, support offices and e-commerce operations. Store teams are central to the business and include roles in customer service, replenishment, fresh food, leadership and store management. The company promotes internal development, teamwork, safety and inclusive employment practices. Benefits and conditions vary by role and enterprise agreement, but may include staff discounts, training, career progression and superannuation. The Sherwood role is based in Queensland and supports the day-to-day customer experience of a local supermarket.