Please Note
- An estimate based on public data for similar roles. Not provided by the employer.
Customer Service Manager
Role summary
Written by MyIslandJob from the job title and employer. See the employer's page for the full description.
The Customer Service Manager leads the customer service team in a Woolworths supermarket, overseeing service desk operations, checkouts, refunds, complaints and day-to-day customer support. The role requires strong communication, organisation and problem-solving skills, along with experience supervising or coaching a team in retail, hospitality or a customer-focused environment. Candidates are expected to create a welcoming shopping experience, manage priorities during busy periods, follow company policies, handle issues professionally and support team members to perform safely and efficiently. Flexibility to work weekends, evenings and public holidays is generally required, as well as the ability to work collaboratively with store leadership and meet service and operational standards.
Can I work in Australia?
Never pay anyone for a visa or a job offer. A real employer pays the permit costs and never asks you for money.
How it works
How it works: Sales assistants and shop-floor staff are not on the Core Skills list; only retail managers and buyers can be sponsored, at AUD 79,423+; a working holiday visa is the usual route for shop work.
Before you apply: Shop-floor jobs need no professional licence. Pharmacists do: they must register with the local regulator, and one qualified abroad often has to pass local exams first. Selling alcohol can need a short course and certificate, for example in Australia.
Watch for: Shop jobs go to people with work rights, including working holiday visa holders (6 months with one employer); there is no sponsorship route for sales assistants.
Official source: Federal Register of Legislation: Core Skills Occupation List (Subclass 482 instrument, LIN 24/089). Checked November 2026.
What the job usually comes with in Australia
Usual for Retail & Consumer jobs in Australia, varies by employer. Checked November 2026.
| Housing | Varies by employer |
|---|---|
| Relocation | Employer pays the nomination fee and training levy (by law); visa fee AUD 4,015, paid by you or the employer |
| Flights | Varies by employer |
| Pay and discount | Retail award floor, adult Level 1: AUD 27.81 an hour from 1 July 2026; casuals get 25% extra (by law) |
| Contract | Full-time, part-time or casual; a working holiday visa allows 6 months with one employer |
| Leave | Full-time and part-time: 4 weeks' leave, 10 paid sick days, paid public holidays (by law); casuals none |
| Income tax | Residents: 0% to AUD 18,200, 15% to 45,000, 30% to 135,000, 37% to 190,000, then 45%; plus 2% Medicare levy |
Senior staff often get more than line staff, for example a single room or a yearly home flight. Ask the employer what the job includes before you accept.
Guidance, not legal advice. Rules change; your employer confirms the details for your case.
About Woolworths Supermarkets
Woolworths Supermarkets is one of Australia's largest supermarket businesses and part of Woolworths Group, serving millions of customers through stores and digital channels across Australia. The company sells fresh food, groceries, household products and everyday essentials, with a strong focus on value, convenience, food quality and responsible sourcing. Woolworths employs a large nationwide workforce across stores, distribution centres, technology, support offices and online operations. Team members typically work in customer-focused environments where safety, inclusion, teamwork and reliable service are important. The business also offers structured training, internal development opportunities and pathways into store leadership and specialist roles. Its operations are supported by extensive supply-chain, e-commerce and digital capabilities, allowing customers to shop in-store, online or through delivery and collection services.