Please Note
- An estimate based on public data for similar roles. Not provided by the employer.
Online Assistant
Role summary
Written by MyIslandJob from the job title and employer. See the employer's page for the full description.
The Online Assistant picks and prepares customers’ online grocery orders accurately and efficiently, checks product quality and freshness, manages substitutions, packs orders safely, and supports collection or delivery processes. The role generally requires good attention to detail, basic technology skills, physical fitness for walking and lifting, and the ability to work flexible shifts, including evenings, weekends, and public holidays. Candidates are expected to provide friendly customer service, follow food-safety and workplace procedures, work reliably as part of a team, and maintain a fast, organised approach during busy periods. Previous retail or supermarket experience is helpful but often not essential, as training is usually provided.
Can I work in New Zealand?
Never pay anyone for a visa or a job offer. A real employer pays the permit costs and never asks you for money.
How it works
How it works: Shop-floor jobs are mostly skill level 5, as for hotel line jobs: an accredited employer, a 21-day advert, a Work and Income check, an English test and a 3-year cap.
Before you apply: Shop-floor jobs need no professional licence. Pharmacists do: they must register with the local regulator, and one qualified abroad often has to pass local exams first. Selling alcohol can need a short course and certificate, for example in Australia.
Watch for: Retail managers are on the residence 'red list' since 24 August 2026: they cannot use the two new residence pathways.
Official source: Immigration New Zealand: engaging with Work and Income before your Job Check. Checked November 2026.
What the job usually comes with in New Zealand
Usual for Retail & Consumer jobs in New Zealand, varies by employer. Checked November 2026.
| Housing | Varies; not usually provided |
|---|---|
| Relocation | Employer must pay recruitment costs; you may pay the NZD 1,540 visa fee, any adviser and airfare |
| Flights | Varies by employer and seniority |
| Pay and discount | Minimum wage NZD 23.95 an hour from 1 April 2026 (by law) |
| Contract | Work visas for most shop-floor jobs last 3 years at most (skill levels 4 and 5) |
| Leave | 4 weeks after a year and 12 public holidays (by law); 10 days' sick leave after 6 months (by law) |
| Income tax | 10.5% to NZD 15,600, 17.5% to 53,500, 30% to 78,100, 33% to 180,000, then 39%; plus a 1.75% accident levy |
Senior staff often get more than line staff, for example a single room or a yearly home flight. Ask the employer what the job includes before you accept.
Guidance, not legal advice. Rules change; your employer confirms the details for your case.
About Woolworths Supermarkets
Woolworths Supermarkets is one of New Zealand’s leading grocery retailers, serving communities through supermarkets, online shopping, home delivery, and collection services. The business focuses on providing fresh food, everyday essentials, convenient digital shopping, and dependable customer service. Its stores employ people across checkout operations, replenishment, online fulfilment, fresh departments, customer service, and management. Woolworths promotes teamwork, inclusion, safety, and development, with opportunities for both entry-level employees and experienced retail professionals. The company is part of the wider Woolworths Group, an international retail organisation with operations and partnerships across Australasia. An Online Assistant supports the growing online grocery operation by ensuring customers receive accurate, fresh, and well-presented orders.