Please Note
- An estimate based on public data for similar roles. Not provided by the employer.
Online Assistant
Role summary
Written by MyIslandJob from the job title and employer. See the employer's page for the full description.
The Online Assistant prepares customers’ online grocery orders by selecting fresh, accurate products, checking quality and dates, packing items carefully, and organising orders for collection or delivery. The role requires good attention to detail, basic computer skills, physical fitness, and the ability to work efficiently in a fast-paced supermarket environment. Candidates are expected to provide friendly customer service, follow food-safety and workplace procedures, communicate well with colleagues, and remain reliable during busy periods. Flexibility to work early mornings, evenings, weekends, and public holidays is commonly required. Previous retail or grocery experience is helpful but is not always essential, as training is generally provided.
Can I work in New Zealand?
Never pay anyone for a visa or a job offer. A real employer pays the permit costs and never asks you for money.
How it works
How it works: Shop-floor jobs are mostly skill level 5, as for hotel line jobs: an accredited employer, a 21-day advert, a Work and Income check, an English test and a 3-year cap.
Before you apply: Shop-floor jobs need no professional licence. Pharmacists do: they must register with the local regulator, and one qualified abroad often has to pass local exams first. Selling alcohol can need a short course and certificate, for example in Australia.
Watch for: Retail managers are on the residence 'red list' since 24 August 2026: they cannot use the two new residence pathways.
Official source: Immigration New Zealand: engaging with Work and Income before your Job Check. Checked November 2026.
What the job usually comes with in New Zealand
Usual for Retail & Consumer jobs in New Zealand, varies by employer. Checked November 2026.
| Housing | Varies; not usually provided |
|---|---|
| Relocation | Employer must pay recruitment costs; you may pay the NZD 1,540 visa fee, any adviser and airfare |
| Flights | Varies by employer and seniority |
| Pay and discount | Minimum wage NZD 23.95 an hour from 1 April 2026 (by law) |
| Contract | Work visas for most shop-floor jobs last 3 years at most (skill levels 4 and 5) |
| Leave | 4 weeks after a year and 12 public holidays (by law); 10 days' sick leave after 6 months (by law) |
| Income tax | 10.5% to NZD 15,600, 17.5% to 53,500, 30% to 78,100, 33% to 180,000, then 39%; plus a 1.75% accident levy |
Senior staff often get more than line staff, for example a single room or a yearly home flight. Ask the employer what the job includes before you accept.
Guidance, not legal advice. Rules change; your employer confirms the details for your case.
About Woolworths Supermarkets
Woolworths Supermarkets is one of Australia and New Zealand’s leading supermarket businesses, serving millions of customers through physical stores and online grocery services. The company sells fresh food, pantry products, household essentials, health and beauty items, and general merchandise. Its operations rely on store teams, supply-chain workers, technology specialists, customer-service staff, and online fulfilment employees. Woolworths places strong emphasis on customer convenience, product quality, food safety, inclusion, and responsible sourcing. In New Zealand, the supermarket business has historically operated under the Countdown name and has been connected with Woolworths Group. Employees typically work in practical, team-based environments where reliability, safety, and helpful service are highly valued. Online assistants are particularly important because they connect digital orders with accurate, well-prepared grocery fulfilment.