Please Note
- An estimate based on public data for similar roles. Not provided by the employer.
Online Assistant
Role summary
Written by MyIslandJob from the job title and employer. See the employer's page for the full description.
An Online Assistant selects, packs and prepares customers’ online grocery orders accurately and efficiently. The role typically requires good physical fitness, attention to detail, basic numeracy, safe food-handling practices and the ability to work in a fast-paced supermarket environment. Candidates should be reliable, punctual, comfortable using handheld technology and able to work independently while contributing positively to a team. Strong communication skills and a customer-focused attitude are expected, as assistants may help resolve order issues, locate products and maintain high service standards. Flexible availability, including early mornings, evenings, weekends and public holidays, is commonly required. Previous retail or supermarket experience is useful but may not be essential, as training is generally provided.
Can I work in New Zealand?
Never pay anyone for a visa or a job offer. A real employer pays the permit costs and never asks you for money.
How it works
How it works: Shop-floor jobs are mostly skill level 5, as for hotel line jobs: an accredited employer, a 21-day advert, a Work and Income check, an English test and a 3-year cap.
Before you apply: Shop-floor jobs need no professional licence. Pharmacists do: they must register with the local regulator, and one qualified abroad often has to pass local exams first. Selling alcohol can need a short course and certificate, for example in Australia.
Watch for: Retail managers are on the residence 'red list' since 24 August 2026: they cannot use the two new residence pathways.
Official source: Immigration New Zealand: engaging with Work and Income before your Job Check. Checked November 2026.
What the job usually comes with in New Zealand
Usual for Retail & Consumer jobs in New Zealand, varies by employer. Checked November 2026.
| Housing | Varies; not usually provided |
|---|---|
| Relocation | Employer must pay recruitment costs; you may pay the NZD 1,540 visa fee, any adviser and airfare |
| Flights | Varies by employer and seniority |
| Pay and discount | Minimum wage NZD 23.95 an hour from 1 April 2026 (by law) |
| Contract | Work visas for most shop-floor jobs last 3 years at most (skill levels 4 and 5) |
| Leave | 4 weeks after a year and 12 public holidays (by law); 10 days' sick leave after 6 months (by law) |
| Income tax | 10.5% to NZD 15,600, 17.5% to 53,500, 30% to 78,100, 33% to 180,000, then 39%; plus a 1.75% accident levy |
Senior staff often get more than line staff, for example a single room or a yearly home flight. Ask the employer what the job includes before you accept.
Guidance, not legal advice. Rules change; your employer confirms the details for your case.
About Woolworths Supermarkets
Woolworths Supermarkets is one of New Zealand’s major grocery retailers and operates as part of Woolworths Group, a large Australian and New Zealand retail organisation. The business serves customers through supermarkets, online grocery services and related digital channels, offering fresh food, household essentials and everyday products. Its stores rely on teams across retail operations, supply chain, customer service, technology and e-commerce to keep products available and orders moving efficiently. Woolworths places emphasis on customer service, food quality, safety, inclusion and responsible business practices. In New Zealand, the organisation has historically been associated with the Countdown supermarket brand, with stores and services transitioning to the Woolworths name. Employment can provide entry-level pathways into online fulfilment, store leadership, logistics and other retail careers.