Please Note
- An estimate based on public data for similar roles. Not provided by the employer.
Online Assistant
Role summary
Written by MyIslandJob from the job title and employer. See the employer's page for the full description.
The Online Assistant prepares customers’ grocery orders by selecting products carefully, checking quality and freshness, packing items securely, and meeting collection or delivery deadlines. The role may also involve using online-order systems, communicating with customers, handling substitutions, maintaining food-safety standards, and keeping the work area clean and organised. Candidates should be reliable, physically fit, comfortable working at a fast pace, and available for flexible shifts, including early mornings, evenings, weekends, and public holidays. Good attention to detail, teamwork, a positive attitude, and clear communication are important. Previous retail or supermarket experience is useful but generally not essential, as training is provided.
Can I work in New Zealand?
Never pay anyone for a visa or a job offer. A real employer pays the permit costs and never asks you for money.
How it works
How it works: Shop-floor jobs are mostly skill level 5, as for hotel line jobs: an accredited employer, a 21-day advert, a Work and Income check, an English test and a 3-year cap.
Before you apply: Shop-floor jobs need no professional licence. Pharmacists do: they must register with the local regulator, and one qualified abroad often has to pass local exams first. Selling alcohol can need a short course and certificate, for example in Australia.
Watch for: Retail managers are on the residence 'red list' since 24 August 2026: they cannot use the two new residence pathways.
Official source: Immigration New Zealand: engaging with Work and Income before your Job Check. Checked November 2026.
What the job usually comes with in New Zealand
Usual for Retail & Consumer jobs in New Zealand, varies by employer. Checked November 2026.
| Housing | Varies; not usually provided |
|---|---|
| Relocation | Employer must pay recruitment costs; you may pay the NZD 1,540 visa fee, any adviser and airfare |
| Flights | Varies by employer and seniority |
| Pay and discount | Minimum wage NZD 23.95 an hour from 1 April 2026 (by law) |
| Contract | Work visas for most shop-floor jobs last 3 years at most (skill levels 4 and 5) |
| Leave | 4 weeks after a year and 12 public holidays (by law); 10 days' sick leave after 6 months (by law) |
| Income tax | 10.5% to NZD 15,600, 17.5% to 53,500, 30% to 78,100, 33% to 180,000, then 39%; plus a 1.75% accident levy |
Senior staff often get more than line staff, for example a single room or a yearly home flight. Ask the employer what the job includes before you accept.
Guidance, not legal advice. Rules change; your employer confirms the details for your case.
About Woolworths Supermarkets
Woolworths Supermarkets is a major grocery retailer serving communities across Australia and New Zealand. The business operates supermarkets, online grocery services, distribution facilities, and a range of customer-focused retail operations. In New Zealand, the supermarket business has transitioned from the Countdown brand to Woolworths, offering fresh food, household products, everyday essentials, and online shopping options. The company employs a large team across stores, supply chain, technology, customer service, and corporate functions. Its operations depend on reliable teamwork, efficient fulfilment, strong food-safety practices, and a convenient customer experience. Woolworths provides opportunities for entry-level employees as well as experienced retail, logistics, digital, and management professionals. Store roles can offer flexible scheduling, on-the-job training, staff benefits, and pathways into supervisory or specialist positions.