Please Note
- An estimate based on public data for similar roles. Not provided by the employer.
Online Assistant
Role summary
Written by MyIslandJob from the job title and employer. See the employer's page for the full description.
The Online Assistant prepares customer grocery orders for collection or delivery. Responsibilities typically include selecting fresh and packaged products accurately, checking product quality and dates, packing orders securely, managing substitutions, meeting picking targets, and providing friendly service. Candidates should be reliable, physically capable of standing and lifting during shifts, comfortable working at pace, and attentive to detail. Good communication, basic numeracy, teamwork, and a customer-focused attitude are expected. Previous supermarket, retail, warehouse, or online-order fulfilment experience is helpful but may not be essential. Flexibility to work early mornings, evenings, weekends, and public holidays is commonly required.
Can I work in New Zealand?
Never pay anyone for a visa or a job offer. A real employer pays the permit costs and never asks you for money.
How it works
How it works: Shop-floor jobs are mostly skill level 5, as for hotel line jobs: an accredited employer, a 21-day advert, a Work and Income check, an English test and a 3-year cap.
Before you apply: Shop-floor jobs need no professional licence. Pharmacists do: they must register with the local regulator, and one qualified abroad often has to pass local exams first. Selling alcohol can need a short course and certificate, for example in Australia.
Watch for: Retail managers are on the residence 'red list' since 24 August 2026: they cannot use the two new residence pathways.
Official source: Immigration New Zealand: engaging with Work and Income before your Job Check. Checked November 2026.
What the job usually comes with in New Zealand
Usual for Retail & Consumer jobs in New Zealand, varies by employer. Checked November 2026.
| Housing | Varies; not usually provided |
|---|---|
| Relocation | Employer must pay recruitment costs; you may pay the NZD 1,540 visa fee, any adviser and airfare |
| Flights | Varies by employer and seniority |
| Pay and discount | Minimum wage NZD 23.95 an hour from 1 April 2026 (by law) |
| Contract | Work visas for most shop-floor jobs last 3 years at most (skill levels 4 and 5) |
| Leave | 4 weeks after a year and 12 public holidays (by law); 10 days' sick leave after 6 months (by law) |
| Income tax | 10.5% to NZD 15,600, 17.5% to 53,500, 30% to 78,100, 33% to 180,000, then 39%; plus a 1.75% accident levy |
Senior staff often get more than line staff, for example a single room or a yearly home flight. Ask the employer what the job includes before you accept.
Guidance, not legal advice. Rules change; your employer confirms the details for your case.
About Woolworths Supermarkets
Woolworths Supermarkets is one of New Zealand’s largest grocery retailers and operates as part of Woolworths Group, a major retail organisation in Australia and New Zealand. The New Zealand business, formerly widely known as Countdown, provides groceries, fresh food, household products, online shopping, delivery, and pickup services through stores and digital platforms. Its workforce includes store teams, online fulfilment staff, supply-chain employees, technology specialists, and customer-service professionals. The company focuses on convenient shopping, product availability, food quality, customer service, and supporting local communities. Employees may benefit from structured training, staff discounts, career development pathways, and opportunities to move across retail and support functions. Store-based roles are generally practical, team-oriented positions where reliability, safety, speed, and a positive customer experience are important.