Please Note
- An estimate based on public data for similar roles. Not provided by the employer.
Online Assistant
Role summary
Written by MyIslandJob from the job title and employer. See the employer's page for the full description.
The Online Assistant prepares customers’ online grocery orders by selecting fresh, chilled, frozen and general merchandise items accurately and efficiently. The role may include packing orders, checking product quality, managing substitutions, meeting collection or delivery timeframes, and providing friendly customer service. Candidates should be reliable, organised, physically capable of standing and lifting during shifts, and comfortable working in a fast-paced supermarket environment. Good communication, attention to detail and basic technology skills are important. Previous retail, supermarket or online fulfilment experience is helpful but may not be essential. The role typically requires flexible availability, including early mornings, evenings, weekends and public holidays, along with a strong commitment to safety, teamwork and Woolworths’ customer-service standards.
Can I work in New Zealand?
Never pay anyone for a visa or a job offer. A real employer pays the permit costs and never asks you for money.
How it works
How it works: Shop-floor jobs are mostly skill level 5, as for hotel line jobs: an accredited employer, a 21-day advert, a Work and Income check, an English test and a 3-year cap.
Before you apply: Shop-floor jobs need no professional licence. Pharmacists do: they must register with the local regulator, and one qualified abroad often has to pass local exams first. Selling alcohol can need a short course and certificate, for example in Australia.
Watch for: Retail managers are on the residence 'red list' since 24 August 2026: they cannot use the two new residence pathways.
Official source: Immigration New Zealand: engaging with Work and Income before your Job Check. Checked November 2026.
What the job usually comes with in New Zealand
Usual for Retail & Consumer jobs in New Zealand, varies by employer. Checked November 2026.
| Housing | Varies; not usually provided |
|---|---|
| Relocation | Employer must pay recruitment costs; you may pay the NZD 1,540 visa fee, any adviser and airfare |
| Flights | Varies by employer and seniority |
| Pay and discount | Minimum wage NZD 23.95 an hour from 1 April 2026 (by law) |
| Contract | Work visas for most shop-floor jobs last 3 years at most (skill levels 4 and 5) |
| Leave | 4 weeks after a year and 12 public holidays (by law); 10 days' sick leave after 6 months (by law) |
| Income tax | 10.5% to NZD 15,600, 17.5% to 53,500, 30% to 78,100, 33% to 180,000, then 39%; plus a 1.75% accident levy |
Senior staff often get more than line staff, for example a single room or a yearly home flight. Ask the employer what the job includes before you accept.
Guidance, not legal advice. Rules change; your employer confirms the details for your case.
About Woolworths Supermarkets
Woolworths Supermarkets is a major grocery retailer serving customers across Australia and New Zealand as part of Woolworths Group. Its supermarkets offer fresh food, groceries, household products and online shopping, supported by store teams, distribution centres, technology and delivery networks. The company focuses on making everyday shopping easier, more affordable and convenient while maintaining standards for product quality, safety and customer service. Team members work in diverse, customer-facing environments and may have opportunities to develop skills in retail operations, online fulfilment, leadership and supply chain services. Woolworths promotes teamwork, inclusion and community involvement, and its stores depend on reliable employees who can work efficiently and respond positively to changing customer needs. Conditions, benefits and employment arrangements vary by role, location and applicable New Zealand employment agreements.