Please Note
- An estimate based on public data for similar roles. Not provided by the employer.
Online Assistant
Role summary
Written by MyIslandJob from the job title and employer. See the employer's page for the full description.
The Online Assistant prepares customers’ online grocery orders by selecting fresh, chilled, frozen and general merchandise items accurately and efficiently. Responsibilities may include using handheld technology, checking product quality and dates, packing orders safely, arranging substitutions, and supporting collection or delivery operations. The role requires good attention to detail, reliability, basic technology skills and the ability to work quickly in a busy supermarket environment. Candidates should be physically able to stand for extended periods, lift grocery items and work flexible shifts, including early mornings, evenings, weekends and public holidays. Friendly communication, teamwork, a customer-focused attitude and compliance with health and safety procedures are expected.
Can I work in New Zealand?
Never pay anyone for a visa or a job offer. A real employer pays the permit costs and never asks you for money.
How it works
How it works: Shop-floor jobs are mostly skill level 5, as for hotel line jobs: an accredited employer, a 21-day advert, a Work and Income check, an English test and a 3-year cap.
Before you apply: Shop-floor jobs need no professional licence. Pharmacists do: they must register with the local regulator, and one qualified abroad often has to pass local exams first. Selling alcohol can need a short course and certificate, for example in Australia.
Watch for: Retail managers are on the residence 'red list' since 24 August 2026: they cannot use the two new residence pathways.
Official source: Immigration New Zealand: engaging with Work and Income before your Job Check. Checked November 2026.
What the job usually comes with in New Zealand
Usual for Retail & Consumer jobs in New Zealand, varies by employer. Checked November 2026.
| Housing | Varies; not usually provided |
|---|---|
| Relocation | Employer must pay recruitment costs; you may pay the NZD 1,540 visa fee, any adviser and airfare |
| Flights | Varies by employer and seniority |
| Pay and discount | Minimum wage NZD 23.95 an hour from 1 April 2026 (by law) |
| Contract | Work visas for most shop-floor jobs last 3 years at most (skill levels 4 and 5) |
| Leave | 4 weeks after a year and 12 public holidays (by law); 10 days' sick leave after 6 months (by law) |
| Income tax | 10.5% to NZD 15,600, 17.5% to 53,500, 30% to 78,100, 33% to 180,000, then 39%; plus a 1.75% accident levy |
Senior staff often get more than line staff, for example a single room or a yearly home flight. Ask the employer what the job includes before you accept.
Guidance, not legal advice. Rules change; your employer confirms the details for your case.
About Woolworths Supermarkets
Woolworths Supermarkets is one of New Zealand’s leading supermarket businesses and operates as part of Woolworths Group, a major retail group in Australia and New Zealand. The New Zealand business, formerly known as Countdown, serves communities through supermarkets, online grocery services and home delivery operations. Its stores offer fresh food, pantry products, household essentials and everyday convenience items. Woolworths focuses on dependable service, product quality, value and making grocery shopping easier through digital ordering and fulfilment. The company employs people across stores, distribution centres, support offices and online operations. Team members commonly work in fast-paced environments where safety, inclusion, customer service and collaboration are important. Opportunities can suit people seeking entry-level, part-time, casual or longer-term retail careers.