Please Note
- An estimate based on public data for similar roles. Not provided by the employer.
Online Assistant
Role summary
Written by MyIslandJob from the job title and employer. See the employer's page for the full description.
The Online Assistant prepares customers’ grocery orders by picking items accurately, checking product quality, packing orders carefully, and helping with collection or delivery handovers. The role requires good attention to detail, physical fitness, reliability, and the ability to work efficiently in a fast-paced supermarket environment. Candidates should be comfortable using handheld devices, following food-safety and store procedures, and working independently as well as part of a team. Availability for early mornings, evenings, weekends, and public holidays may be expected. Friendly customer service, clear communication, and a positive attitude are important, along with the ability to lift, move, and safely handle grocery products.
Can I work in New Zealand?
Never pay anyone for a visa or a job offer. A real employer pays the permit costs and never asks you for money.
How it works
How it works: Shop-floor jobs are mostly skill level 5, as for hotel line jobs: an accredited employer, a 21-day advert, a Work and Income check, an English test and a 3-year cap.
Before you apply: Shop-floor jobs need no professional licence. Pharmacists do: they must register with the local regulator, and one qualified abroad often has to pass local exams first. Selling alcohol can need a short course and certificate, for example in Australia.
Watch for: Retail managers are on the residence 'red list' since 24 August 2026: they cannot use the two new residence pathways.
Official source: Immigration New Zealand: engaging with Work and Income before your Job Check. Checked November 2026.
What the job usually comes with in New Zealand
Usual for Retail & Consumer jobs in New Zealand, varies by employer. Checked November 2026.
| Housing | Varies; not usually provided |
|---|---|
| Relocation | Employer must pay recruitment costs; you may pay the NZD 1,540 visa fee, any adviser and airfare |
| Flights | Varies by employer and seniority |
| Pay and discount | Minimum wage NZD 23.95 an hour from 1 April 2026 (by law) |
| Contract | Work visas for most shop-floor jobs last 3 years at most (skill levels 4 and 5) |
| Leave | 4 weeks after a year and 12 public holidays (by law); 10 days' sick leave after 6 months (by law) |
| Income tax | 10.5% to NZD 15,600, 17.5% to 53,500, 30% to 78,100, 33% to 180,000, then 39%; plus a 1.75% accident levy |
Senior staff often get more than line staff, for example a single room or a yearly home flight. Ask the employer what the job includes before you accept.
Guidance, not legal advice. Rules change; your employer confirms the details for your case.
About Woolworths Supermarkets
Woolworths Supermarkets is a major grocery retailer operating across New Zealand as part of Woolworths Group, one of the region’s largest retail businesses. Its supermarkets provide fresh food, groceries, household products, online shopping, pickup, and delivery services to customers throughout the country. The company employs people across stores, distribution centres, digital operations, customer service, and corporate functions. Woolworths places emphasis on customer convenience, food quality, teamwork, inclusion, and supporting local communities. Store-based employees commonly work in busy, practical environments where reliability, safety, and friendly service are highly valued. The business also continues to expand its online grocery and fulfilment operations, creating opportunities for people interested in retail, logistics, digital ordering, and customer experience.