Please Note
- An estimate based on public data for similar roles. Not provided by the employer.
Online Assistant
Role summary
Written by MyIslandJob from the job title and employer. See the employer's page for the full description.
An Online Assistant prepares customers’ online grocery orders by selecting fresh, chilled, frozen and packaged products, checking quality and accuracy, packing items safely, and helping with collection or delivery handovers. The role requires good attention to detail, basic computer and handheld-device skills, physical fitness, and the ability to work efficiently in a busy supermarket environment. Candidates are expected to provide friendly customer service, follow food-safety and workplace-health procedures, work reliably as part of a team, and remain flexible with early starts, evenings, weekends and public holidays. Previous retail or grocery experience is helpful but not always essential, as training is generally provided.
Can I work in New Zealand?
Never pay anyone for a visa or a job offer. A real employer pays the permit costs and never asks you for money.
How it works
How it works: Shop-floor jobs are mostly skill level 5, as for hotel line jobs: an accredited employer, a 21-day advert, a Work and Income check, an English test and a 3-year cap.
Before you apply: Shop-floor jobs need no professional licence. Pharmacists do: they must register with the local regulator, and one qualified abroad often has to pass local exams first. Selling alcohol can need a short course and certificate, for example in Australia.
Watch for: Retail managers are on the residence 'red list' since 24 August 2026: they cannot use the two new residence pathways.
Official source: Immigration New Zealand: engaging with Work and Income before your Job Check. Checked November 2026.
What the job usually comes with in New Zealand
Usual for Retail & Consumer jobs in New Zealand, varies by employer. Checked November 2026.
| Housing | Varies; not usually provided |
|---|---|
| Relocation | Employer must pay recruitment costs; you may pay the NZD 1,540 visa fee, any adviser and airfare |
| Flights | Varies by employer and seniority |
| Pay and discount | Minimum wage NZD 23.95 an hour from 1 April 2026 (by law) |
| Contract | Work visas for most shop-floor jobs last 3 years at most (skill levels 4 and 5) |
| Leave | 4 weeks after a year and 12 public holidays (by law); 10 days' sick leave after 6 months (by law) |
| Income tax | 10.5% to NZD 15,600, 17.5% to 53,500, 30% to 78,100, 33% to 180,000, then 39%; plus a 1.75% accident levy |
Senior staff often get more than line staff, for example a single room or a yearly home flight. Ask the employer what the job includes before you accept.
Guidance, not legal advice. Rules change; your employer confirms the details for your case.
About Woolworths Supermarkets
Woolworths Supermarkets is a major grocery retailer operating across New Zealand as part of Woolworths Group, one of Australasia’s largest retail organisations. Its supermarkets provide fresh food, household products, online grocery shopping, delivery and click-and-collect services. The business employs thousands of people in stores, distribution centres, technology, support offices and customer-service teams. Woolworths places strong emphasis on convenient shopping, product quality, food safety and serving local communities. Team members typically work in practical, customer-facing environments where cooperation, reliability and a positive attitude are valued. The company also promotes internal development, flexible employment options and opportunities to move into supervisory, specialist or management roles. Store employees may receive staff benefits, training and access to broader career pathways across the Woolworths Group, depending on the position and employment terms.